User`s guide

Allworx Server Administrator’s Guide Version 7.6
Page 64 1-866-ALLWORX * 585-421-3850
www.allworx.com
Revised: 11/22/13
Users must install the Allworx Reach application on the iOS and/or Android devices to
provide soft phone capability. See the Allworx Reach User’s Guide for information on
using the Allworx Reach Mobile Client.
To connect Allworx Reach Handsets, install the Allworx Reach feature key licenses on
the server and reserver or make the user eligible to claim an Allworx Reach license.
10.2.1 Reserve or Claim Allworx Reach Handset Licenses
Each Allworx Reach handset requires a license for soft phone capability. The Allworx
Server includes one Allworx Reach license. To add more Allworx Reach handsets
requires purchasing and installing of additional Allworx Reach feature keys. The Allworx
Reach feature keys are available in increments one, five, or 10 licenses. To enable
larger numbers of Allworx Reach handsets, install multiple feature keys of the same or
different license counts.
Allworx Server Administrators can allocate licenses in two ways:
• Reserve licenses for specific users by manually configuring their Allworx Reach
handsets.
• Authorize users to claim licenses on a first-come-first-served basis using
Plug-and-Play.
To reserve an Allworx Reach license for a specific user:
1. Log in to the Allworx server admin page, navigate to Maintenance > Feature
Keys, and click the Allworx Reach link. The Allworx Reach page displays.
2. Click the add new link. If the link is unavailable, purchase more licenses.
3. Locate the Owner line, click the drop-down arrow, and select the user. Update the
remaining fields as necessary.
4. Click the Add button to save the changes. The Allworx Reach page redisplays.
5. Go to “Installation Assistance for Allworx Reach Users” on page 65 to provide the
user the installation information.
To authorize users to claim licenses:
By authorizing users to claim licenses, it is possible to over-allocate the installed
licenses. If users have claimed all installed licenses, the server blocks attempts to install
additional Allworx Reach handsets.