User`s guide

Allworx Server Administrator’s Guide Version 7.6
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Revised: 11/22/13
33.3 Converting Sound Files
See “File Format Conversion” on page 183 for the procedure for converting sound files
to the format required by the Allworx server.
33.4 Managing Music on Hold
To manage the Music on Hold log in to the Allworx server admin page, navigate to
Phone System > Music on Hold.
The File Statistics section displays the memory allocation for imported music files. The
Music on Hold Sources section displays individual file details. In addition, it displays
assigning music sources to call queues, call appearances, and Handset Preference
Groups.
To assign a music source:
1. Log in to the Allworx server admin page, navigate to Phone System > Music on
Hold.
2. Click the Usage link next to the source. The Music On Hold Sources section
expands.
3. Check the appropriate check boxes to select the source to Line-In.
4. Click Update to save the changes.
The server may assign the Music on Hold source to other pages. Assign ACD Music on
Hold on each queue Modify page. Assign the sources for Call Appearances on each Call
Appearance Modify page.
Note:
Allworx recommends assigning the sources to Handset Preference Groups instead of
assigning them to individual Call Appearances. Assigning a source to a Handset
Preference Group updates the Hold Music Selection preference setting for the group. To
cause a Call Appearance to use the source defined in its Handset Preference Group, log
in to the Allworx server admin page, navigate to Phone System > Handsets. Modify the
handset Call Appearance and select Use Handset Preference Group Setting for its Hold
music Selection