User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 211
www.allworx.com
Revised: 11/22/13
33 Music on Hold
The system provides Music on Hold to callers in queues, calls held on phones, and
parked calls. The server can configure multiple sources and play different music to
different callers.
33.1 Sources
Music can come from a Line In source or from electronic files stored on the Allworx
server. To use a Line In source, consult the Allworx Server Installation Guide. Download
the Installation Guide from the Allworx Partner Portal (www.allworxportal.com).
33.2 Electronic Files
The system provides an electronic hold music file. If a different style or a site-specific
music track is necessary, import it onto the Allworx server. As with other system audio
(e.g. Auto Attendant greetings), files must be Telephony, raw, mu-law (u-law), mono,
8-bits per sample, 8KHz sample rate. To convert other formats into the required format
for the Allworx server, see “File Format Conversion” on page 183. Name the files as:
moh_n_m.snd, where
'n' is a number between 1 and 30. This is a unique number among the music on hold
files on the system. If importing a music on hold file that duplicates the number ‘n’ of a
file that is already on the system, the system deletes the existing file.
'm' is a user defined string that uniquely identifies the file. Valid characters include
('A'-'Z'), ('a'-'z'), ('0'-'9') and underscore.
For example, the file name could be moh_1_sales.snd or moh_2_service.snd.
To import the files onto the system, see “Import Auto Attendant Greetings and
Messages” on page 183 for more information.
The system default music file is “moh_supplied.snd”.
The playback of music on hold files repeats as long as there are callers on hold.