User`s guide

Allworx Server Administrator’s Guide Version 7.6
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www.allworx.com
Revised: 11/22/13
A company has a Customer Support operation, and some technicians are
English-speaking and some are French Canadian-speaking. The company has one
incoming line for Customer Support calls.
In this example, the system directs all callers to the same Auto Attendant.
English-speaking callers dial a shortcut to a support queue serviced by the
English-speaking technicians. French Canadian-speaking callers switch to a second
Auto Attendant and then dial a shortcut to a queue serviced by the French
Canadian-speaking technicians.
Configuration
• System Primary Language = English
• System Secondary Language = French Canadian
• T1 Language (all lines) = English
• Auto Attendant 1: Answer Language = Primary, Language Change = disabled
• Call Queue 1: Answer Language = Primary, Language Change = disabled
• Auto Attendant 2: Answer Language = Secondary, Language Change = disabled
• Call Queue 2: Answer Language = Secondary, Language Change = disabled
Auto Attendant 1 has two shortcuts
• Dial 1 for x432 (Auto Attendant 2)
• Dial 2 for x4401 (Call Queue 1)
Auto Attendant 2 has one shortcut
• Dial 1 for x4402 (Call Queue 2)
Auto Attendant 1 has a custom message that says:
• “For French Canadian, press 1” (recorded in French Canadian)
• “To speak with Customer Support, press 2” (recorded in English)
Auto Attendant 2 has a custom message that says:
• “To speak with Customer Support, press 1” (recorded in French Canadian)
Result
• The system directs callers to Auto Attendant 1 to hear an English greeting, a prompt to
press 1 for French Canadian, and a prompt to press 2 for Customer Support.
• English callers press 2 to enter Queue 1 and hear the greeting and status messages in
English. An English-speaking technician services the call.
• French Canadian callers press 1 to enter Auto Attendant 2 to hear the full greeting and
prompts in French Canadian including a prompt to press 1 for Customer Support. The
callers press 1 to enter Queue 2 to hear the greeting and status messages in French
Canadian. A French Canadian-speaking technician services the call.