User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 197
www.allworx.com
Revised: 11/22/13
To enable or disable FTP on the Allworx server:
1. Log in to the Allworx server admin page, and navigate to Phone System >
Languages.
2. Locate the Manage the custom recordings played by the Auto Attendants and Call
Queues line, and click the Manage link.
3. Locate the Managing Custom Recordings section, and click the Enable or
Disable button. The server provides or denies access as requested.
See “Configure the Auto Attendant” on page 179. and “Record Auto Attendant Greetings
and Messages” on page 181 for information on recording greetings and messages. Log
in to the Allworx server admin page, and navigate to Phone System > Languages >
Manage Custom Recordings for more information.
Configuration Examples
Example 1
A company has some clients that are English-speaking and others that are Spanish-
speaking. Clients call to speak to company employees that speak the same language as
they do. English-speaking clients are given one phone number while Spanish-speaking
clients are given another phone number.
Example 2
Note:
The FTP server remains enabled for one hour after enabling it. After one hour or
a server reboot, the FTP server disables access.
Configuration
System Primary Language = English
System Secondary Language = Spanish
CO Line 1: Default language = Primary, routed to Auto Attendant 1
CO Line 2: Default language = Secondary, routed to Auto Attendant 1
All applications: Answer Language = Automatic, Language Change = Enabled,
Language Change Prompt = Always play
Result
English-speaking clients call the English phone number (CO Line 1) and route to Auto
Attendant 1 where they hear English prompts as well as a prompt to switch to Spanish.
Callers dial their representative’s extension. All additional prompts are in English such as
the prompt to leave a voicemail or the Follow-Me-Anywhere prompt to record their name.
Spanish-speaking clients call the Spanish phone number (CO Line 2) and route to Auto
Attendant 1 hearing Spanish prompts as well as a prompt to switch to English. Callers
dial their representative’s extension. All additional prompts are in Spanish such as the
prompt to leave a voicemail or the Follow-Me-Anywhere prompt to record their name.