User`s guide

Allworx Server Administrator’s Guide Version 7.6
Page 196 1-866-ALLWORX * 585-421-3850
www.allworx.com
Revised: 11/22/13
28.4.2 Language Change Prompt
When a call reaches an application (except for when leaving a voicemail message or
when using phone features), this setting controls playing a prompt to change language
using the following options:
28.5 User Default Language
In addition to the settings already described, Allworx users have a default language
setting. Use this language choice when accessing the Message Center and when
receiving Follow-Me-Anywhere calls. The Message Center Answer Language is
Automatic. If a user logs into their Message Center account, the system uses the default
language, without regard to the outside line or call appearance used to access their
account. Similarly with Follow-Me-Anywhere calling, if calling the Follow-Me external
phone number from within the user’s extension route and the user answers the call, they
hear the prompts in their default language. However, if the application Answer Language
is set to Primary or Secondary, that setting overrides the user’s default language.
28.6 Custom Messages
The server enables recording, exporting, or loading Custom greetings and messages for
Auto Attendants and Call Queues for either or both the Primary and Secondary
languages.
By default, FTP is disabled on the Allworx server. The Allworx Server Administrator must
enable this setting to import/export greetings and recordings.
Option Description
Always Play
Every time a call reaches the application, in addition to the prompts normally played, the
prompt plays to change the language (e.g. “To switch to English, press ##”).
Never Play
The prompt to change the language does not play. This is useful when incorporating the
prompt to change language into a custom greeting or message. This option is not
available for Follow-Me-Anywhere prompts.
If Needed
The prompt does not play if the caller has already had a chance to change languages in
a prior application. For example, if a Queue Language Change Prompt setting is If
Needed and a routed call is directed to the queue from an outside line, the language
change prompt plays. If the call came through an Auto Attendant that enables language
changing, then the prompt would play. In this case the prompt is not played because the
caller already had a chance to select their preferred language.