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Allworx Server Administrator’s Guide Version 7.6
Page 192 1-866-ALLWORX * 585-421-3850
www.allworx.com
Revised: 11/22/13
The Allworx Server Administrator can configure applications that enable switching to
play a language change prompt. The prompt plays in the opposite language. That is, the
prompt “To switch to English, press ##” will be spoken in English when played for an
Auto Attendant configured with Spanish prompts.
Custom greetings and messages for Auto Attendants and Queues can be recorded
separately for the Primary and Secondary languages. The recordings are saved as
Primary and Secondary and are not associated with the specific language. Therefore, if
the actual language that is used as Primary changes, the original Primary custom
recordings continue to be used when the system is using the new Primary language. The
same is true for recordings assigned to the Secondary language. To re-assign the
Primary recordings to the Secondary language and vice-versa, the recordings must be
exported, and then imported to the referred language.
Calls that come into the system from Remote Allworx servers retain the language used
by the remote system, unless overridden by application language settings on the local
server.
28.1 Install the Language Pack
The system’s default language is US English. After adding the Dual Language Support
feature key to the system, the Allworx Server Administrator can install additional
languages.
To install an additional language:
1. Download the language pack from the software download page of the Reseller
Portal at www.allworxportal.com
.
2. Unzip the download and copy the language pack (.alp) file onto the PC.
3. Log in to the Allworx server admin page, navigate to Phone System >
Languages and locate the Language Pack Installation and Remove section.
4. Click the Browse or Choose button.
5. Navigate to the location of the language file on the PC. Select the .alp file and
click Open.
Note:
All interconnected Allworx servers must run the same release of software and use the
same languages.