User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 191
www.allworx.com
Revised: 11/22/13
28 Dual Language Support
The Allworx server supports having a second language in addition to US English for
audio prompts heard by users of the system. The Allworx Server Administrator can
configure the system to play one language in particular circumstances and a different
language in others. This enables callers to switch between the two languages by
pressing ‘##’. This is an optional feature that requires the Dual Language Support
feature key.
Some important aspects of Dual Language support:
• US English is factory-installed as the Primary language. The Allworx Server
Administrator can install a Language Pack (available from the Allworx Reseller
Portal) and select it as either the Primary or Secondary language.
• Points of origin of new calls (Outside Lines, Users, and handset Call
Appearances) are each assigned a language. The language is configurable but
defaults to Primary.
• The Allworx Server Administrator can configure the language of the prompts
played by the following call applications in the Allworx system to use the language
of the call point of origin or override it with a specific language:
• Auto Attendants
• Queues
• Leaving Voicemail
• Phone Features (When dialing Call Park, Call Forward, Do Not Disturb
extensions)
• Conference Center
•Follow Me
• Message Center
Configure the following applications to enable users to switch languages by pressing ##.
• Auto Attendants
• Queues
• Conference Center
•Follow Me
• Message Center
Note:
Only the default audio prompts are available in languages other than US English. Text on
the Allworx server admin pages and telephone displays are in English.