User`s guide

Allworx Server Administrator’s Guide Version 7.6
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Revised: 11/22/13
Example 2: Call Routing to Call Monitor and then Transfer to a Call Queue
Configuration
The inbound call comes in on an outside line. The outside line call route is set to
route calls to the Auto Attendant.
Create a system extension for a Marketing monitor on the first connection
attempt.
Configure a Call Monitor Programmable Function Key for each of the marketing
group phones.
An Auto Attendant custom-recorded greeting tells the callers to press 3 to reach
marketing group.
An Auto Attendant menu shortcut is configured so that digit 3 calls the Marketing
group extension.
Requirements
The inbound call rings directly to a Support Call Monitor. If not answered, the call
transfers to the Customer Support queue.
Configuration
Create a Customer Support system extension using the Support Call Monitor on
the first connection attempt, and that then transfers to the Customer Support
queue.
The inbound call comes in on an outside line. The outside line call route is set to
route calls directly to the Customer Support system extension.