User`s guide

Allworx Server Administrator’s Guide Version 7.6
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Revised: 11/22/13
8. Click Done to complete the assignment.
9. Click Update to save the new PFK setting.
In addition, the Allworx Server Administrator can program an Allworx IP phone to
display:
• Multiple Call Monitors per phone to track more than one Call Monitor.
• Multiple occurrences of the same Call Monitor. This enables a user to take more
than one call at a time from the same Call Monitor, so avoid missing additional
calls while attending to the current call.
27.4 Configure Calls to Route to the Call Monitor
A call enters a Call Monitor when routed from a system or user extension. Therefore,
configuring the server so that inbound calls enter a Call Monitor is the same as
configuring it for any inbound call routing. Use the same features for the handling of any
inbound call to route a call to a Call Monitor:
Send the outside call to the Auto Attendant or route directly to the Call Monitor
extension.
If the call goes to the Auto Attendant, a menu shortcut can be set up to route the call to
the Call Monitor extension.
See “Basic Routing” on page 149. for information on setting up call routes. Both user
extensions and system extensions can be set up to route a call to a Call Monitor.
To configure calls to route to the call monitor:
1. Log in to the Allworx server admin page, navigate to the Phone System > Auto
Attendants, and locate the Auto Attendant to configure.
2. Click the Modify link.
Example 1: Call Routing to Auto Attendant ,and then Call Monitor
Requirements
The inbound call comes in to the Auto Attendant. The custom Auto Attendant
greeting includes, “For marketing, press 3.” When the caller presses 3, the line
starts ringing the Call Monitor key for the marketing group phones.