User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 183
www.allworx.com
Revised: 11/22/13
7. Press 2 to manage the custom message for the Auto Attendant.
26.3 Import Auto Attendant Greetings and
Messages
Import the off-line recorded greetings and messages onto the Allworx system as
electronic files. The files use a particular internal format and have a specific file name
format. The file names must use the following convention:
aa#x.snd, where: '#' is the Auto Attendant number ‘1’ through ‘9’,
‘x' is replaced with the Greeting number ('0' through '9') or 'c' for Custom Message. (Use
'0' for the Open Greeting, '1' Closed Greeting).
For example, the filename for Greeting 0 (Open) for Auto Attendant 2 is aa20.snd.
26.4 File Format Conversion
Files must be Telephony, raw, mu-law (u-law), mono, 8-bits per sample, 8KHz sample
rate.
There are a number of existing software applications to convert other formats into the
required format. The following procedure uses the sound editing application Audacity
(v1.3.14 Beta) to convert an mp3 file. Conversion of other formats is similar. Audacity is
a free, open-source application. The application and associated user documentation is
available at http://audacity.sourceforge.net
:
1. Open an mp3 audio file in Audacity.
Greeting Sample Script
Greeting 0
(Open)
Welcome to <your company name>, your best source for <product>.
Dial 1 for store hours and directions. Dial 2 for Sales. Dial 3 for Service. Dial 0 to reach
the operator.
Greeting 1
(Closed)
Welcome to <your company name>, your best source for <product>. We are currently
closed, but we will re-open at <opening time>. Our hours are <hours of operation>.
If you know your party’s extension, you may dial it now. You may also leave a message in
our general mailbox at extension <number>.
Custom <Your company name> is the premier provider of <products>. We specialize in
<specialty>. Our latest product is...