User`s guide

Allworx Server Administrator’s Guide Version 7.6
Page 182 1-866-ALLWORX * 585-421-3850
www.allworx.com
Revised: 11/22/13
To record a new greeting or custom message:
1. Dial the Message Center extension (404
1
).
2. Log in using the assigned extension and PIN code.
3. Press 9 to manage greetings, and then press 1 to manage Auto Attendant
greetings.
4. Follow the prompts to record the greeting or custom messages for the preferred
Auto Attendant.
5. Press 1 to manage the greetings for the selected Auto Attendant.
a. Enter the number (1-9) of the greeting to record.
b. Press 1 to record a new greeting.
c. Record the new greeting and press ‘#’ when complete.
d. Press 1 to save the greeting.
6. Press 1 to record additional greetings or press # to go to the previous menu to
manage other Auto Attendants.
Note:
To modify system greetings (Auto Attendant) or custom messages, the user (not the
Server Administrator) must have System Administrator or Phone Administrator roles
assigned.
Note:
Allworx does not recommend using an Allworx Reach handset to record new greetings or
queue messages as the ability of the server to record greetings is intolerant of network
packet loss. As a result, recordings made via lossy networks may have impaired quality.
Local or wired networks are best for making these recordings.
Note:
For systems with Dual Language Support: Users cannot change languages within the
Message Center. To record new messages in a second language, select an option:
• Setup an account configured for the secondary language, and then record the
greetings using that account.
• Temporarily modify the user’s default language to match the secondary language of
the system.
1. Extensions may vary per system. If using a non-default Internal Dial Plan, consult the My
Allworx Manager Phone Functions tab to determine what extensions to use for the
corresponding feature.