User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 181
www.allworx.com
Revised: 11/22/13
26.2 Record Auto Attendant Greetings and
Messages
In addition to the built-in prompts, Auto Attendants play either built-in or site-specific
greetings. Users can record the greetings Offline, and then import the greetings into the
system see “Import Auto Attendant Greetings and Messages” on page 183 for more
information. As an alternative, users can record greetings using the phone through the
Message Center. Users can record nine (9) greetings and one (1) custom message for
each Auto Attendant.
The system plays the greetings, messages, and prompts in this order:
• Business Schedule Greeting – based on the current time of day (See
“Business Schedules” on page 173.).
• Custom Message (This does NOT change based on the Business Schedule)
• Other selected, built-in prompts.
A user with Recording Manager Permission can manage greetings and messages for
Auto Attendants and Call Queues using the Message Center for individual Auto
Attendants and Call Queues
To enable recording privileges:
1. Log in to the Allworx server admin page, navigate to Business > Users. Locate
the user and select the Modify link.
2. Locate and select:
• Roles - select System Administrator or Phone Administrator, user is a
Recording Manager for all Auto Attendants and Call Queues.
• Recording Manager - select the corresponding Auto Attendant or Call
Queue, user is a Recording Manager for specified areas.
3. Click Update to save changes.
Note:
When routing a caller to an Auto Attendant after playing all prompts, if the caller presses
* to hear the selections again, the system skips the Business Schedule Greeting.