User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 179
www.allworx.com
Revised: 11/22/13
26 Auto Attendants
Auto Attendants answer incoming calls automatically and help direct callers to the
person or department they want. Callers can listen to a list of services, and then use the
dial by name option to connect to an employee directly, or listen to the company phone
directory for the extension of an employee.
The Allworx Server Administrator can set up from 1 to 9 Auto Attendants depending on
customer needs and assign each Auto Attendant to one or more CO Lines, DID Lines,
SIP Proxies, SIP Gateways, or Digital Lines. For example, use one Auto Attendant to
answer calls for Sales and another for Support. In this case, route the Sales phone
number to the first Auto Attendant and the Support phone number to the second.
Record Greetings for each Auto Attendant and the configure greetings to change,
according to the time of day.
26.1 Configure the Auto Attendant
To configure an Auto Attendant:
1. Log in to the Allworx server admin page, navigate to Phone System > Auto
Attendants. The system numbers the nine Auto Attendants as 431 to 439
1
. The
list of Auto Attendants displays the attributes assigned to each one.
2. Click the Modify link for the Auto Attendant to configure. The Allworx server
admin page only displays relevant options. Therefore, selecting or deselecting an
option may alter the ability to view the options listed below.
1. Extensions may vary per system. If using a non-default Internal Dial Plan, consult the My
Allworx Manager Phone Functions tab to determine what extensions to use for the
corresponding feature.
Field Options Prompt/Description (if applicable)
Description N/A Enter description of the Auto Attendant.
Schedule List of Business Schedules Select the Schedule created for switching greetings.
Include Remote
Users
• Enabled
• Disabled (Default)
For Multi-site networks. Enable this to include users
from other sites in Dial-By-Name.
Dial-By-Name
Menu (#1)
• Enabled
• Disabled (Default)
Enable callers to type the spelling of a username based
on the setting in the Dial-By-Name Spell Option field.