User`s guide

Allworx Server Administrator’s Guide Version 7.6
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www.allworx.com
Revised: 11/22/13
2. Click the + sign by Greetings, and then click the modify link.
3. Assign a meaningful description to each of the nine numbered greetings (e.g.
Open, Closed, Lunch, 3-day weekend) or number.
4. Click Update to save the changes.
While all Schedules and Auto Attendants share the same nine greeting numbers and
descriptions, each Auto Attendant can have its own version of the greeting audio. For
example, the Allworx Server Administrator assigns Auto Attendants to different
departments, Support uses Auto Attendant 1 that opens at 8:00AM and Sales uses Auto
Attendant 2 that opens at 9:00 AM. When using the recorded greeting during the night,
both can use the Closed Greeting (Greeting 1) but use different recordings for the
departments. The Auto Attendant 1 Closed greeting can say that Support opens at 8.
The Auto Attendant 2 Closed greeting can say that Sales opens at 9.
In this way, each Auto Attendant can have nine unique recordings for each of the nine
standard Greetings. If all nine Auto Attendants are in use, there is a total of 9 x 9 = 81
audio greeting files.
25.2 Create and Modify Schedules
The system defines a default Business Schedule (Schedule 0) at installation that users
cannot delete. The pre-configuration is Open Monday through Friday, 8:00 – 5:00. The
system assigns Greeting 0 for the Open times. The system designates all other hours as
Closed which uses Greeting 1.
To view the details of Schedule 0:
1. Log in to the Allworx server admin page and navigate to Business > Schedules.
2. Click the + sign next to Schedule.
3. Click the modify link for any day of the week. If necessary, change Start and End
times, add new periods or holidays, assign Modes (“Call Routing Modes” on
page 177), and assign Greetings (“Greetings” on page 175).
Save steps by modifying one day and copying the changes to other days within
Note:
The system supports playing additional messages. See “Record Auto Attendant
Greetings and Messages” on page 181 for additional information on Auto Attendant
messages.