User`s guide

Allworx Server Administrator’s Guide Version 7.6
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www.allworx.com
Revised: 11/22/13
25.1.1 Assigning Schedules
If selecting the Manual schedule, the user must set the mode/greeting via the handset
schedule PFK.
To assign a schedule to an Auto Attendant:
1. Log in to the Allworx server admin page, navigate to Phone System > Auto
Attendants, locate the Auto Attendant to modify.
2. Click the modify link.
3. Assign the schedule created for the Auto Attendant.
4. Click Update to save the changes.
5. Record each greeting using a handset, see “Record Auto Attendant Greetings
and Messages” on page 181, or import the audio greetings for that Auto Attendant
that corresponds to the greeting(s) assigned to that schedule in Step 3. E.g., For
the Customer Support Auto Attendant, create recordings for:
• Open: “If you have billing questions, press 1 now …”
• Closed: “Customer Support is now closed and will reopen at 8 am …”
• Lunch: “We are closed for lunch and will return at 1 PM …”
• 3-day Weekend: “We are closed and will reopen Tuesday Morning at 8AM.”
6. Repeat steps 2 through 5 for any additional Auto Attendants that require a
different schedule than the first one.
The steps above changes the audio recording an incoming caller hears, appropriate for
the time of day.
Use Schedules to control the routing of System Extensions. For example, an extension
that normally rings a group of users during the day can be set to go directly to voicemail
at night.
To create a weekly and holiday time schedule:
If assigning Auto Attendants to different departments or businesses that have different
schedules, the Allworx Server Administrator can create a different schedule for each
Auto Attendant.