User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 173
www.allworx.com
Revised: 11/22/13
25 Business Schedules
Use Business Schedules to control playing the greetings for callers to the Auto
Attendants based on the time of day, and to switch between Day and Night call routes
for System Extensions. A Schedule consists of defined daily periods and their
associated Day/Night Modes and Auto Attendant Greeting Names. The Allworx Server
Administrator can define multiple schedules and configure each Auto Attendant or
System Extension to follow any one of the Schedules defined.
25.1 Automatic/Manual Control
The purpose of Business Schedules is to change Modes and Greetings automatically,
based on the Allworx server system clock. It is possible to disable the automatic control
and manually change Modes and Greetings.
To switch to manual control:
1. Log in to the Allworx server admin page, navigate to Business > Schedules, and
locate the Schedule to configure.
2. Click the modify link, next to Mode/Greeting Control for the Schedule and select
Manual from the drop-down list box.
3. Click Update to save the changes.
Once configured for manual control, the Allworx Server Administrator can change the
Modes and Greetings for the Schedule using either of the following options:
• Admin Control: To change: log in to the Allworx server admin page, navigate to
Business > Schedules, and locate the Schedule to modify. Click the + sign to
open the schedule, and click the modify link next to the “Schedule is currently
set to” line at the top of the Schedule.
• Define a Schedule PFK on a handset. To change: the user of the handset can
press the PFK to set the Mode and Greeting. See “Programmable Function
Keys (PFKs)” on page 82. for more information.
Note:
Even if configuring the Schedule for automatic control, use a Schedule PFK to override
the current Mode and Greeting. If overridden, control of the Mode and Greeting returns to
the Schedule when the next defined time period begins.