User`s guide

Allworx Server Administrator’s Guide Version 7.6
Page 172 1-866-ALLWORX * 585-421-3850
www.allworx.com
Revised: 11/22/13
• The agent cannot record a call using Allworx Call Assistant during a supervised
call unless the agent is using an Allworx 9204 phone. The agent cannot record a
call during a supervised call in Whisper mode.
• The Call History on the agent’s handset will not have any record of that call.
• The supervised calls appear as normal calls between stations in the server Call
Detail Records.
• The original call and supervised call display as separate calls in the Live Calls
and Call Assistant Active Calls tab.
• Whisper mode requires that the agent have an Allworx 9202E or 9204 Phone.