User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 169
www.allworx.com
Revised: 11/22/13
produce an audible beeping and display:
• Owner of the handset which placed the call
• Station number of the handset the call originated from
• Date / time of the call
The Allworx server automatically acknowledges active alerts by silencing the beeping on
all handsets after 10 minutes and by removing alert information from each handset
display screen after 60 minutes. If placing additional emergency calls from other
handsets within 15 seconds, the server ignores the new alerts. The handset stores the
next emergency call placed after the 15 second time period displays once the user or
system acknowledges the first alert. The user can acknowledge an alert by pressing the
PFK or CLEAR soft key
Emergency alerts supersede any handset functionality (e.g. placing/receiving a call,
logged into message center), except when the user of the handset is in an admin menu
(e.g. viewing directory, CONFIG menu settings, changing presence setting). In this case,
the PFK blinks. Once the user exits the menu screens, the hand propagates the alert
audible beeping and information.
23.5 Emergency Call Email Notifications
The Allworx Server Administrator can configure the Allworx server to send out text
notifications to email and SMS accounts when placing an emergency call. The
notifications include the user assigned to the handset (station number, for unowned
handsets) and the date / time of the call.
To enable Emergency Call Email Notifications:
1. Log in to the Allworx server admin page, navigate to the Phone System > Dial
Plan, and locate the External Dialing Rules section.
Status Pressing the PFK
Active Alert
Acknowledges the alert, silences the audible beep and removes the alert
information from the display screen.
Inactive Alert Retrieve information of the last alert stored on the handset.
Rebooting the handset Removes stored alert details from the handset.
Note:
Calls do not disconnect when an Emergency alert is propagated to the handset.