User`s guide

Allworx Server Administrator’s Guide Version 7.6
Page 166 1-866-ALLWORX * 585-421-3850
www.allworx.com
Revised: 11/22/13
In order to configure Emergency Caller IDs for specific handsets, define an Emergency
Caller ID, and then assign it to the handsets. Give each Emergency CID a Location
name and associate each with a Service Group for use when placing an emergency call.
When choosing “Use External Dialing Rules” as the Service Group, the system selects
the outside line or Service Group based on the area code of the Emergency CID
number.
23.2.1 Add Emergency Caller ID Numbers
To add Emergency Caller ID numbers to the Allworx system:
1. Log in to the Allworx server admin page, navigate to Phone System >
Emergency CID, and locate the Emergency Caller ID Numbers section.
2. Click the add new Caller ID Number link.
3. Enter the Caller ID number and Location in the appropriate fields. Use a
descriptive name for the location of the handset(s) that use this Caller ID.
4. Select a Service Group from the drop-down list.
5. Select the Add button.
Assign the configured Emergency Caller IDs to handsets using any of three different
methods: through the Allworx server admin page, through the handset admin page or
from the handset’s CONFIG menu. Users can assign a Caller ID/Location to more than
one handset.
1. Log in to the Allworx server admin page, and navigate to Phone System.
Caution:
If using SIP trunks or PRI lines, check with the provider to determine what Caller ID
numbers to use, if any, or to configure additional phone numbers to use as caller IDs for
emergency calls. After setting up Emergency Caller ID numbers on the Allworx server,
test every number by calling the emergency phone number (e.g. 911). Use a phone
configured to use that caller ID to ensure that the emergency calls connect, route to the
correct emergency call center, and the call center can independently determine the
location of the handset from the placed call. Advise the call center that these test calls
are non-emergency calls that are testing the phone system.
Note:
Assigned Emergency Caller IDs via the phone admin page or its CONFIG menu
overrides the CID number for the handset, if assigned on the server.