User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 165
www.allworx.com
Revised: 11/22/13
23 Emergency Support
23.1 Emergency Dial Plan
Important:
By default, when servers are in the default configuration in PBX mode, users must dial
the external line access digit before the emergency phone number (i.e. 9 911), in order
to connect an emergency call. The Allworx Server Administrator can configure servers to
enable users to dial the emergency number without having to dial the outside line access
digit.
To enable direct dialing of emergency numbers:
1. Log in to the Allworx server admin page, navigate to Phone System > Dial Plan,
and locate the External Dialing Rules section.
2. Locate the table labeled Type of Emergency, and click Modify.
3. Check the Dial Direct box. Change the Emergency Dialed Number, if it is
incorrect.
4. Click the Update button.
23.2 Emergency Handset Caller ID
The Allworx Server Administrator can assign an Emergency Caller ID (CID) number to
each Allworx handset. When dialing an emergency number from the handset, the
Emergency CID passes to the emergency call center instead of the normally used CID.
For those employees not located at the main site, the properly configured Emergency
CID helps the emergency call center identify the location of the handset placing the call.
Caution:
Setting Emergency Caller IDs for placing emergency calls on a CO line will not work. The
Emergency CID does not override the Caller ID of the CO line.