User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 161
www.allworx.com
Revised: 11/22/13
21 Key System Behavior
The Allworx Server Administrator can configure the Allworx server and Allworx IP
phones to behave like a Key System.
Example Configuration:
Requirement
An insurance agent called Best Insurance has 3 CO lines. The staffed office has
five employees, each having an Allworx phone. The system behaves like a Key
System with a PFK on each phone mapped to each of the CO lines. Using the
PFK, each user can monitor and directly answer each of the CO lines. If
unanswered, an incoming call should ring 6 times before routing to a central (not
individual user) voicemail for the office.
Configuration
Create a generic user on the system to receive the central voicemail for the
office. Call the user “Best Insurance”.
Create a system extension to route all incoming calls. Set up the call route so
that it has one connection attempt with Key System Ring Delay so the Call
Appearance (phone) that rings 6 times. Configure the call route Finally Route to
transfer to voicemail for user “Best Insurance”.
For each CO line, check the Enable Line Appearance box on the Phone
System > Outside Lines > Modify page. Configure the call route for each CO
line so all calls go to the created system extension.
For each Allworx phone, configure a Line Appearance PFK for each CO line.
See “Configure Allworx Phones” on page 69.