User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 159
www.allworx.com
Revised: 11/22/13
20 Voicemail and Escalation Alerts
Voicemail Notification & Escalation Message Alerts send SMS text messages to cell
phones and/or email addresses when leaving a voice message in a specified voicemail
inbox on the Allworx System. The SMS text messages provide the following information:
20.1 Notification Mode
Voicemail Notification sends alerts each time the inbox receives a new voicemail.
To configure voicemail Notification alerts:
1. Log in to the Allworx server admin page, navigate to Business > Users.
2. Locate the user, and click the Modify link in the action column.
3. Locate the Voicemail Notification and Escalation section, and enable the
Notification Mode radio button.
SMS Email Messages – address of the recipient to alert when a new message is
available. One entry per field; use a message alias to send alerts to multiple
recipients. Acceptable entries:
4. Click Update to save changes.
• Allworx username associated with the voicemail inbox. • Length of the recorded message.
• Caller ID name and number of the caller leaving the
voicemail (if available).
• Date and time the voicemail inbox
received the message.
• Current number of new messages in the voicemail inbox.
Note:
The Allworx SMTP server sends the SMS text messages, which require a valid network
path from the Allworx server to the destination mail server through the Internet.
• Username • Email address
• Message Alias
• Cell phone number with service provider SMS text message domain
(e.g. [e-mail])
Note:
Find service provider domains at: www.notepage.net/smtp.htm (Check with the Service
Provider for more information).