User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 157
www.allworx.com
Revised: 11/22/13
19 Follow-Me-Anywhere
Follow-Me-Anywhere Calling enables routing inbound calls to an external number within
call routes. If the user rejects or does not answer the call, the inbound call continues
along the defined call route. Previously, the server enabled external numbers only at the
termination of the call route (the Finally attempt), which limited the routing destination of
the call if the recipient did not answer. When receiving a Follow-Me-Anywhere call on an
external phone (e.g. cell phone, home phone), the user hears a prompt identifying the
source of the call and how to accept the call.
To configure the prompt content and the acceptance method for user extensions:
1. Log in to the Allworx server admin page, navigate to Business > User, and locate
the user.
2. Click the Modify link in the action column.
3. Locate the Follow Me Calling section, and check the appropriate check boxes.
• PIN required to accept call - requires the user to enter their Allworx PIN code
to answer the incoming call.
• Require caller to record name - the caller must state their name before the
Allworx user’s phone rings.
If checking both boxes, the prompt for calls to the user’s extension, “Call for (user)
from (caller). To accept, enter your PIN followed by the pound sign.”
4. Click Update to save changes.
The recipient of the call can consult another employee or transfer the caller to any
extension (user, system or remote site) within the Allworx System.
19.1 Consult
1. Press *# to obtain a dial tone while placing the caller on hold.
Note:
System extensions that use Follow-Me-Anywhere receive the default prompt: “A call is
being forwarded to you from an Allworx system. Press one to accept the call.”