User`s guide

Allworx Server Administrator’s Guide Version 7.6
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www.allworx.com
Revised: 11/22/13
18.1.4 On Busy Routes
To avoid having callers hear a busy signal when calling a user extension:
1. Repeat the Basic Routing procedure and the Ring Several Phones at Once (if
applicable), up to step 5.
2. Locate the presence call route and click Modify.
3. Select the Modify On Busy Route radio button.
4. Select the Use Call Route below: radio button. A new call route section displays.
5. Set up the call route using the other procedures.
6. Click Update to save changes.
The system ignores additional call attempts when configuring the busy route to use a call
route instead of treating a busy as no answer.
18.1.5 Follow-Me-Anywhere Routes
Users can forward calls to other phones outside of the Allworx System such as cell or
home phones. If the recipient does not answer the call, the system directs the call back
to the system in order to follow the rest of the configured call route. In following the rest
of the call route, unanswered Follow-Me-Anywhere calls may eventually be directed to
the Finally route, which enables callers to leave messages in the default voicemail inbox.
If the preferred setting is having callers leave messages on a personal phone voicemail,
do not use the Follow-Me-Anywhere features. Instead, use the Finally route to direct
calls to a cell or home phone by entering the phone number into the Dial number text
box.
Note:
Create and save (Update button) the primary call route before creating or modifying the
On Busy Route.
Note:
When an outside phone answers the call, the default is for the recipient to hear a prompt
requesting to enter a ‘1’ to accept the call. However, the Allworx Server Administrator can
configure user extensions so that Follow-Me-Anywhere calls to their extensions require a
Message Center password in order to accept the call. See “Follow-Me-Anywhere” on
page 157 for more information.