User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 149
www.allworx.com
Revised: 11/22/13
18 Adding Extensions
18.1 User and System Extensions
On the Allworx server admin page, the Phone System > Extensions displays User and
System extensions. Special purpose routing of calls to these extensions is possible.
Users can establish different call routes/destinations for each of the seven user
presences (In Office, At A Meeting, On Vacation, On Business Trip, At Home, Away, and
Busy).
The System Administrator can configure permissions for users to define the routing of
their extensions using the My Allworx Manager page by enabling the corresponding
checkbox on the Business > Users > Modify page. The following sections describe
how to define the routing of an extension, starting with basic routing.
18.1.1 Basic Routing
The building blocks of a call route are the Connection Attempts, Destinations, and Finally
route. In the typical call route, there is one Connection Attempt and the Finally route.
1. Log in to the Allworx server admin page, and navigate to Phone System >
Extensions.
Special Purpose
Routing
Descriptions
Presence Specific Routing
When on vacation, forward the call directly to voicemail (User
extensions).
Multiple Destinations Ring multiple phones simultaneously.
Multiple Connection Attempts Ring a series of phones when the primary phone is not answered.
On Busy Routing Ring alternate phone(s) when the line is busy (User extensions).
Follow-Me Anywhere Forward the call to a cell phone or home phone.
Caller ID Based Routing
Separate call route dependent on the Caller ID of the incoming call
(User extensions).
Hot Desk Routing Route the call to a logged-in phone after logging into a shared phone.
Business Schedule Routing
Follow different routes when the designated Business Schedule is in
Day mode vs. Night mode (System extensions).