User`s guide

Allworx Server Administrator’s Guide Version 7.6
Page 134 1-866-ALLWORX * 585-421-3850
www.allworx.com
Revised: 11/22/13
• Group Message Aliases: messages sent to a specific group, i.e., Sales. May
include multiple addresses.
3. Click add new alias link. A Message Alias page displays.
4. Locate the first field and enter the information.
• User Message Aliases: User, select the user from the drop-down list.
• Group Message Aliases: Group, enter the group name.
5. (optional) Locate the Message Center Alias field and click the drop-down list.
Select Message Center from the drop-down list.
6. Locate the Addresses field and enter the external email address.
7. Click Add after entering all Members. The Message Aliases page displays.
15.2 Common Mistakes in Forwarding Messages
A common error is assigning the Allworx server domain name to be that of an existing
domain name.
Example:
My Company pays an Internet hosting service to provide email for all their employees at
[e-mail]. The employees get email by configuring the email application
to POP the email off the hosting service email server. When installing the Allworx server,
it receives a domain name of mycompany.com. This creates a problem when configuring
the Internet DNS servers so that mail sent to [e-mail] to the external
hosting service IP address, but the Allworx DNS server thinks it is responsible for
handling email for the same domain name. Then putting [e-mail] in the
members list, the Allworx server says, “That’s me!” and sends the email to itself instead
of to the external IP address. The solution is not using the same domain name for both.
15.2.1 External SMTP Accounts
Forward voicemail and email using external Internet SMTP services such as Gmail and
Hotmail. The Servers > Email page includes SMTP server settings that enable entering
the login credentials for an existing email account. Use this account for email, voicemail,
and text alerts. For user voicemail, it sends the email to the address in the user’s
Message Alias.