User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 133
www.allworx.com
Revised: 11/22/13
15 Unified Messaging
The Allworx server supports unified messaging such as combining a user’s voicemail
and email messages into one inbox. The important properties of unified messaging:
• Stores voicemail and email in one inbox on the server. Users can forward
messages from this inbox to another email account or POP to an email client.
• Use a phone, to listen to, delete, forward voicemail messages. When deleting a
voicemail message via a phone, the server inbox deletes the message.
• When deleting unified messages off the server due to a POP or a mail forward,
the server also deletes the voicemail, and it is no longer accessible by phone.
15.1 Access Voicemail and Email Messages
There are two main ways to access voicemail and email messages from the server:
• Forward messages to another email account.
• Use a POP3 or IMAP email client to transfer the messages to a PC.
To forward messages via message aliases:
Use the server Message Aliases feature to forward any incoming message (voicemail or
email) for a user to an external (non-Allworx server) email account.
1. Log in Allworx server admin page, navigate to Business > Message Aliases.
2. Determine the Message Alias type.
• User Message Aliases: messages sent to a specific user. May include multiple
email addresses.
Note:
IMAP is only available after installing a Mobile Link Feature Key on the server.
Note:
If saving copies of all messages on the server, eventually users may exceed their inbox
storage space quota on the server. To avoid this, users should manage and delete old
messages in the Message Center. Administrators can delete saved messages for
individual users on the Reports > Users page.