User`s guide

Allworx Server Administrator’s Guide Version 7.6
Page 124 1-866-ALLWORX * 585-421-3850
www.allworx.com
Revised: 11/22/13
14.1.1 Emergency Dialing
For sites using PBX mode or sites using PBX mode in the factory default configuration,
users must dial the outside line access digit (e.g., 9) when placing external calls
including when dialing emergency calls (e.g., 9 911).
The Allworx Server Administrator can configure the system to enable dialing emergency
calls directly, without the outside line access digit (e.g., 911).
1. Log in to the Allworx server admin page, navigate to Phone System > Dial Plan,
and locate the External Dialing Rules section.
2. Locate the Emergency table, and click the Modify link for Emergency rules.
3. Check the Dial Direct box.
4. Click Update to save the changes, and then reboot all phones.
14.1.2 Home Area Code Requirements
Some features of the Allworx server and phones (example: redialing from call history and
when mapping numbers to 11-digit forms to SIP proxies) require the knowledge of the
home area code. Therefore, this required information is part of the dialing rules to enable
those features to operate properly.
14.2 Service Groups
The server uses a variety of services to place outside calls such as: Digital Lines, CO
lines, SIP Gateways, and SIP Proxies. Some of these services may be optimum for
particular types of calls. For example, the SIP Proxy might be the least expensive way to
make long distance calls, but the CO lines are best for local calls.
A Service Group is a collection of services use for placing outside calls. The server
creates several Service Groups automatically:
• All Digital Lines
Note:
Do not enter an Emergency number that conflicts with other dial plan options as this may
result in the emergency center not being called.
Note:
Reboot Allworx phones when changes are made to the Emergency values.