User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 99
www.allworx.com
Revised: 11/22/13
If the user does not pick up the held call, the phone receives a notification per the
phone’s HOLD reminder settings.
12.14 Bridged Hold
To place a Shared Call Appearance call on hold so that it is retrievable by a second
designated handset that is a part of the Shared Call Appearance, place an intercom call
to the handset with the same Shared Call Appearance. This bridges the hold to the
second handset automatically, and enables the second handset to resume the held call
by selecting the flashing Shared Call Appearance PFK. If neither party resumes the held
call, the handset that placed the call on hold receives a notification per the individual
HOLD reminder settings.
12.15 Park
If a user parks a Shared Call Appearance call and the Park timeout setting for the
system is set to ring back to the handset that parked the call, the parked call shall ring
back to only the handset that parked it. It will not ring all handsets in the Shared Call
Appearance. The Shared Call Appearance PFK light goes out and the call is no longer
on the Shared Call Appearance.
12.16 Display PFK Configuration Details
The phone Info button identifies Shared Call Appearance PFKs as a Shared Call
Appearance. If there are no active calls, the Info button displays the Shared Call
Appearance name and the number of lines. If there is call on the Shared Call
Appearance, the Info button displays the name of the owner of the call, the extension/
number of the other extension, and the number caller id.
Note:
The Shared Call Appearance Private Hold and Attended Transfer of Shared Call
Appearance calls are not available in the Call Assistant application or the TSP driver.
Note:
Using the Call Forwarding option on a phone does not forward Shared Call Appearance
calls.