User`s guide

Allworx Server Administrator’s Guide Version 7.6
Page 98 1-866-ALLWORX * 585-421-3850
www.allworx.com
Revised: 11/22/13
individual phone. The call continues to ring on all other handsets sharing the Shared Call
Appearance. Users can answer silenced calls on any handset that is sharing the Shared
Call Appearance.
12.10 Ignore
Ignore incoming calls to a Shared Call Appearance using the Ignore soft key on
individual phones. The call continues to ring on all other handsets sharing the Shared
Call Appearance. Users can answer ignored calls on any handset that is sharing the
Shared Call Appearance.
12.11 Active Calls
An answered, active inbound call on an Shared Call Appearance line (or connecting an
outbound call), renders the line unavailable to all other phones using the Shared Call.
While there is an active call on a Shared Call Appearance, other users of the Shared Call
Appearance can view the Caller ID information of each party by pressing the phone
INFO button, and then pressing the red PFK of the in use Shared Call Appearance line.
12.12 Shared Hold
To place the active Shared Call Appearance phone call on hold, press the HOLD key.
The LED flashes green slowly on all phones that share the Shared Call Appearance; this
includes the phone used to place the call on hold.
Any handset that shares the Shared Call Appearance can resume the call. If no one
picks up the held call, the handset that placed the call on hold receives a notification per
the individual HOLD reminder settings.
12.13 Privacy Hold
A call on Privacy Hold is only retrievable by the handset that placed the call on hold.
To place the call on “privacy” hold, press the HOLD button twice quickly. The handset
that places the call on privacy hold has a slow, alternating green and red LED. All other
phones that are a part of the Shared Call Appearance have a solid red LED for the
privately held Shared Call Appearance line.