User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 97
www.allworx.com
Revised: 11/22/13
12.5 Outbound Call
To seize a line locally for outbound calls, the user presses an idle Shared Call
Appearance PFK and the PFK LED changes to solid green.
The user hears a dial tone, and then makes an outbound call. The PFK for that line is
solid red and unavailable on all other handsets that share the Shared Call Appearance.
12.6 Inbound Calls
A ringing inbound call on a Shared Call Appearance causes the PFK to flash fast green
on all handsets sharing the Shared Call Appearance.
The user of any phone with that Shared Call Appearance can answer the inbound call.
12.7 Ringing Call Pickup
Handsets that do not share the Shared Call Appearance can pick up ringing calls on a
Shared Call Appearance line using the call pickup prefix (default: 7 + extension). Once
another call appearance picks up a call, the call is no longer on that Shared Call
Appearance and the Shared Call Appearance line returns to its idle state.
If a phone not in the Shared Call Appearance group picks up a call, that call is no longer
a part of that Shared Call Appearance. For example, if a non-Shared Call Appearance
phone picks up the call and places it on hold, it is a “normal” hold and not one of the
Shared Call Appearance hold types.
12.8 Do Not Disturb (DND)
Individual users of phones that are using a Shared Call Appearance can avoid having
their handset ring Shared Call Appearance calls to their phone using the DND button.
When a phone is in DND mode and a Shared Call Appearance call rings in, it is possible
to answer the call on a handset that is sharing the Shared Call Appearance - as long as
the call is ringing.
12.9 Silence
Silence incoming calls on a Shared Call Appearance using the Silence soft key on