User`s guide

Allworx Server Administrator’s Guide Version 7.6
Page 96 1-866-ALLWORX * 585-421-3850
www.allworx.com
Revised: 11/22/13
For more information on configuring PFKs, see “Programmable Function Keys
(PFKs)” on page 82.
If replacing a phone that is using a Shared Call Appearance, the replacement
phone automatically shares the Shared Call Appearance - if the new handset has
enough PFKs available to accommodate all Shared Call Appearance lines. If the
new handset does not have enough PFKs available, the system notifies the user,
and the handset replacement finishes without adding the Shared Call Appearance
to the new handset.
12.3 Call Routes
Each defined Shared Call Appearance is selectable as a destination in any extension
call route.
For more information on setting up extension call routes, see “Basic Routing” on
page 149. In multi-site networks, Allworx Server Administrators can map defined Shared
Call Appearances on one site to other sites to use as destinations in the other sites’ call
routes.
12.4 Phone LED Indicators
LED Color State Description
Off Idle No calls on the Shared Call Appearance line. Users can seize the line.
Solid Green In Use Locally
The handset “owns” the Shared Call Appearance line. No other users
can access the line.
Fast Flashing
Green
Ringing
An inbound call to the Shared Call Appearance is ringing. All handsets
indicate ringing on the same Shared Call Appearance line.
Slow Flashing
Green
On-hold
Active call is on Shared Hold. Any Shared Call Appearance participant
can retrieve the call.
Slow
Alternating
Green and
Red
Privacy Hold
or Bridged
Hold
Active call is on Private Hold. Only the Shared Call Appearance
participant that placed the call on hold can retrieve the Shared Call
Appearance call or the target of a bridge hold.
Solid Red
In Use
Remotely
Shared Call Appearance line is in-use by a handset. Press the INFO soft
key, and the PFK displays who own the Shared Call Appearance line.