Allworx® Server Administrator’s Guide Version 7.
Allworx® Server Administrator’s Guide Version 7.
Allworx Server Administrator’s Guide Version 7.6 ©2013 Allworx Corp, a Windstream company. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior written permission of Allworx Corp. Software in this product is Copyright 2013 Allworx Corp, a Windstream company, or its vendors. All rights are reserved.
Allworx Server Administrator’s Guide Version 7.6 Contents Introduction ........................................................................................... 1 Who Should Read This Guide .........................................................................1 Guide Purpose .................................................................................................1 Allworx Family of Servers ................................................................................
Allworx Server Administrator’s Guide Version 7.6 Extension Length / Internal Dial Plan ................................................39 Extension Length .......................................................................................... 39 Set the Extension Length ......................................................................... 39 Change the Extension Length on Existing Systems ................................ 40 Internal Dial Plan .........................................................
Allworx Server Administrator’s Guide Version 7.6 Generic SIP Phones ......................................................................................66 Analog Phones ..............................................................................................68 Test the Phones ............................................................................................68 Configure Allworx Phones ................................................................ 69 View the Configuration ...............
Allworx Server Administrator’s Guide Version 7.6 Do Not Disturb (DND) ................................................................................... 97 Silence .......................................................................................................... 97 Ignore ............................................................................................................ 98 Active Calls ...................................................................................................
Allworx Server Administrator’s Guide Version 7.6 Dial Plan ........................................................................................... 123 Dialing Rules ...............................................................................................123 Emergency Dialing .................................................................................124 Home Area Code Requirements ...........................................................124 Service Groups ..................................
Allworx Server Administrator’s Guide Version 7.6 Remote Phones Cannot Receive Pages ..................................................... 147 Adding Extensions ...........................................................................149 User and System Extensions ...................................................................... 149 Basic Routing ......................................................................................... 149 Multiple Destinations Routing ...............................
Allworx Server Administrator’s Guide Version 7.6 Emergency CID displayed on Admin page ............................................167 Delete an Emergency Caller ID ...................................................................168 Emergency Alerts ........................................................................................168 Emergency Call Email Notifications .............................................................169 Call Supervision ................................................
Allworx Server Administrator’s Guide Version 7.6 Call Appearances ........................................................................................ 194 Call Applications .......................................................................................... 195 Enable Language Change ..................................................................... 195 Language Change Prompt ..................................................................... 196 User Default Language .......................
Allworx Server Administrator’s Guide Version 7.6 1 Introduction 1.1 Who Should Read This Guide Users that install and maintain Allworx servers should read this guide. This guide expects the reader to have computer networking and basic telephony background, and completed the Allworx Partner technical training. 1.2 Guide Purpose The Allworx server web administration interface has built-in descriptions, help, and tips on many of its pages.
Allworx Server Administrator’s Guide Version 7.
Allworx Server Administrator’s Guide Version 7.6 Table 1: Allworx Server Capabilities Features Allworx 6x12 Allworx 6x Allworx 24x Allworx 48x Call Assistant Available Available Available Available Mobile Link Available Available Available Available VPN Audio Prompt Languages One user Included One user Inc. One user Inc. One user Inc.
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Allworx Server Administrator’s Guide Version 7.6 2 Accessing Web Administration Supported web browsers for Allworx server administration web pages include: • • • IE 8, 9, 10 and later Google Chrome (Latest Release) Mozilla Firefox (Latest Release) For upgrades to the software on the server, navigate to the Maintenance > Update web administration page. Use a web browser via the LAN interface on TCP port 8088 to access the administrative interface of the Allworx server.
Allworx Server Administrator’s Guide Version 7.6 Configuration page. After enabling this feature and rebooting the Allworx server, open the browser and enter the URL of http://:8080. Note: The WAN administrative option is not available with T1 or PPPoE WAN configurations. Note: Prior to accessing the server via the WAN, see “General Network Configuration Requirements” on page 25, for security requirements. 2.
Allworx Server Administrator’s Guide Version 7.6 2.2 User Roles and Permissions The Allworx Server Administrator can assign User Permission Levels to users to delegate some of the administrative task management. See “Role Permissions” on page 8 to see the administrative tasks and delegation permissions.The users can access the management task administrative web pages using their Allworx username and password. 2.2.
Allworx Server Administrator’s Guide Version 7.6 To assign or remove user roles: 1. Log in to the Allworx server admin page, and navigate to Business > Roles. The Roles page displays. 2. Locate the role. The Allworx Server admin page displays a list of users assigned to each role. 3. Click the show unassigned users. A list of available users to assign displays on the page. 4. Locate the user or users in the list, and click: • Assign Role - to assign the role to the user.
Allworx Server Administrator’s Guide Version 7.
Allworx Server Administrator’s Guide Version 7.
Allworx Server Administrator’s Guide Version 7.
Allworx Server Administrator’s Guide Version 7.
Allworx Server Administrator’s Guide Version 7.
Allworx Server Administrator’s Guide Version 7.
Allworx Server Administrator’s Guide Version 7.
Allworx Server Administrator’s Guide Version 7.
Allworx Server Administrator’s Guide Version 7.
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Allworx Server Administrator’s Guide Version 7.6 3 Configuring a New Allworx Server To configure a new Allworx server: 1. Log in to the Allworx server admin page. The Home page displays. 2. Click the Install Checklist link (on the left side) to open a new window that lists the steps necessary to configure a new server. Each step has a description followed by a link to the appropriate web admin page to execute the step. Follow the order of the steps aid for a successful configuration.
Allworx Server Administrator’s Guide Version 7.6 b. Click the Get Time button to update the clock to the current time when using an SNTP server to specify the time. 5. Click the Set Time button to save changes. 3.2 Business Contact Information The page displays the Business Contact Information (Name, Address, Phone number, etc.). Entering the Business Contact Information is optional. To add or modify the contact information: 1.
Allworx Server Administrator’s Guide Version 7.6 2. Click Install. Feature Key Description Expand the maximum number of users on 6x, 24x, and 48x. The expansion does not require downloading any additional software, unless otherwise specified. The User Expansion feature is not available for 6x 12 servers.
Allworx Server Administrator’s Guide Version 7.6 Feature Key Allworx Interact Professional Mobile Link Description Enables users to control a handset with convenient access to call history and contacts from the Allworx directory, and accesses personal directory contacts from the user’s Microsoft® Outlook® application. The Allworx Interact Professional application enables users to Answer, Ignore, End, or place calls on Hold. Additionally, users can Transfer, Park, Conference, and settings features.
Allworx Server Administrator’s Guide Version 7.6 4 Upgrade Server Software Before doing an upgrade, be aware that: • If updating from Release 7.0 or lower, Allworx has made significant changes to multi-site networking that require additional feature keys and configuration steps in order for site-to-site features to continue to operate. Multi-site networks will cease functioning until completing the server updates, procuring and installing the new keys, and doing additional configurations on each site.
Allworx Server Administrator’s Guide Version 7.6 2. Click an update option. • Download update from web: the server determines if new software releases are available. If an upgrade is available, the option to install them is available. Select the software version, and then click Download Update. • Upload update from PC: a. Download the update file to a PC from the Allworx portal (www.allworxportal.com). b.
Allworx Server Administrator’s Guide Version 7.6 5 Configuring the Network 5.1 General Network Configuration Requirements If connecting remote phones or remote Px Expanders to the system, observe the following very important security requirements: • The Allworx Server Administrator can directly connect the Allworx server to the Internet via its WAN port. However, the WAN cannot be in Use PPPoE mode. • Install the server behind a firewall or connect it to the public Internet using the WAN port.
Allworx Server Administrator’s Guide Version 7.6 displays the different parameter sets depending on the Network Mode setting. If the Network Mode is set to the factory default value of NAT/Firewall with DMZ, the page is similar to the one shown below. Page 26 1-866-ALLWORX * 585-421-3850 www.allworx.
Allworx Server Administrator’s Guide Version 7.6 5.2 Network Mode: Standard Router When the network mode is set to Standard Router, the logical network capability is shown in the diagram below: The server acts like an ordinary two port router with the server routing packets between the LAN and WAN interfaces. No NAT or firewall functionality is enabled. All LAN hosts are visible on the WAN.
Allworx Server Administrator’s Guide Version 7.6 5.3 Network Mode: LAN Host When the network mode is set to LAN Host, the logical network capability is shown in the diagram below: Use this mode to deploy the Allworx server as a peer (instead of as a router or firewall) on the local area network.
Allworx Server Administrator’s Guide Version 7.6 5.4 Network Mode: NAT/Firewall When the network mode is set to NAT/Firewall, the logical network capability is shown in the diagram below: For security purposes, the mode default settings enable only outbound connections (from the LAN to the WAN); all WAN-initiated connections are denied. In addition, all packets are subject to network address translation (NAT).
Allworx Server Administrator’s Guide Version 7.6 For example, if a PC on the LAN is hosting a website that requires Internet accessibility, the http port (port 80) must be exposed through the firewall. To enable access to this web server, create a new entry, entering 80 for the WAN Port #. Select TCP for the Protocol, enter the PC’s IP Address (e.g. 192.168.101.9) and the Local Port # of 80. Note: The WAN and LAN Port #s must always be the same.
Allworx Server Administrator’s Guide Version 7.6 5.5 Allworx Server behind a Third-Party NAT Firewall To support remote devices, Allworx Reach Mobile Clients, and SIP Proxy usage when the Allworx server is behind a single third-party NAT firewall, the server’s Network Mode must be in LAN Host Mode. When set to LAN Host Mode, the page contains a Public IP Address section shown below: As instructed on the page, enter the firewall public IP address in the Public IP Address field.
Allworx Server Administrator’s Guide Version 7.6 5.6 Network Mode: NAT/Firewall with DMZ When the network mode is set to NAT/Firewall with DMZ, the logical network capability is shown in the diagram below: Turning on the DMZ moves the WAN network services behind the firewall. This means that even the Allworx WAN services (POP, SMTP, FTP, HTTP, etc.) are not available by hosts on the WAN.
Allworx Server Administrator’s Guide Version 7.6 Note: Use the check boxes for configuring specific Allworx services in the LAN address list. The system provides these check boxes as a convenience instead of filling in the list. 1-866-ALLWORX * 585-421-3850 www.allworx.
Allworx Server Administrator’s Guide Version 7.6 5.7 Network Mode: NAT/Firewall with Stealth DMZ This mode is the same as NAT/Firewall with DMZ except that all ICMP services (echo, redirect, etc) are off. This makes it more difficult for attacks from the WAN to probe the server. It also makes it more difficult for the administrator to troubleshoot any network connectivity problems (since ping and traceroute won’t work).
Allworx Server Administrator’s Guide Version 7.6 5.8 FTP File Transfer By default, FTP is disabled on the Allworx server. The Allworx Server Administrator must enable this setting to import/export Auto Attendant greetings and recordings. See “Import Auto Attendant Greetings and Messages” on page 183 for more information. To enable or disable FTP on the Allworx server: Note: The FTP server remains enabled for one hour after enabling it. After one hour or a server reboot, the FTP server disables access.
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Allworx Server Administrator’s Guide Version 7.6 6 Virtual Private Network (VPN) Note: It is necessary to restart the Allworx server for the new Network VPN settings to take effect. To enable the VPN PPTP server: 1. Log in to the Allworx server admin page, and navigate to Network > VPN. The VPN page displays. 2. Click the Modify link to update the values. 3. Check the Enable VPN PPTP Server box and update the fields. 4. Enter the required information in the respective fields.
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Allworx Server Administrator’s Guide Version 7.6 7 Extension Length / Internal Dial Plan The Extension Length setting configures extensions to be three-digits or four-digits long. This capability affects other server features and has some limitations discussed below. The Internal Dial Plan specifies the first digit for user extensions and other PBX functions such as forwarding calls and accessing outside lines.
Allworx Server Administrator’s Guide Version 7.6 7.1.2 Change the Extension Length on Existing Systems When switching an existing server with three-digit extensions to four-digit extensions, the user and system extensions automatically change to four digits. The server adds the number one to the start of each extension. For example, if a user has the extension x104, the extension automatically updates to x1104. A system extension of x231 updates to x1231.
Allworx Server Administrator’s Guide Version 7.
Allworx Server Administrator’s Guide Version 7.6 7.2 Internal Dial Plan There are two configuration modes for the Internal Dial Plan: • Normal Mode - User and system extensions are a continuous range of 200 three-digit extensions or 2000 four-digit extensions numbers. The numeric range varies between 1xx and 9xx. Examples: three-digit extensions between 100 and 299 or between 700 and 899. System functions (e.g.
Allworx Server Administrator’s Guide Version 7.6 To disable Multi-site on all servers: 1. Login to the Allworx server admin page, navigate to Network > Multi-Site > modify, and locate the Configuration section. 2. Click the Disabled button. 3. Click the Remove links on all servers to remove all site data on all servers. 4. Navigate to the Phone System > Dial Plan > Internal Dial Plan section, and click the modify link. 5.
Allworx Server Administrator’s Guide Version 7.6 2. Examine the installed Generic SIP phone User IDs. 3. Determine if the registration configuration for each Generic SIP phone is the same or different from the current User ID on the server Handsets page. If there is a difference, modify the on-phone configuration to match the new User ID. Note: Note: 7.4 Allworx user guides frequently refer to dialing patterns based on the factory default Internal Dial Plan.
Allworx Server Administrator’s Guide Version 7.6 8 User Passwords The system maintains a PIN code for accessing phone functions (accessing the Message Center, logging in to Queues, etc.) and a password for accessing My Allworx Manager and the Allworx Administration pages. Allworx Server Administrators can enforce more stringent password requirements for all user accounts, and/or require users to change their password on the next login. Users can change their password and PIN code using My Allworx Manager.
Allworx Server Administrator’s Guide Version 7.6 2. Click the modify link to change the settings. The default setting for Require Strong Passwords is not required. a. If the Allworx Server Administrator leaves the Require Strong Passwords box unchecked (default setting), the server enforces the following requirements for user passwords: • • • Can only contain letters (A-Z, a-z), digits (0-9), and special characters (above). Minimum length of 4 characters Maximum length of 128 characters b.
Allworx Server Administrator’s Guide Version 7.6 • PIN – default PIN code is 1234. If the user is already set up prior to upgrading the server, the default PIN code is the same PIN code prior to the upgrade. 4. Locate the Require Password Change and Require PIN Change check boxes. The Allworx server default (checked) requires the user to update the password or PIN code at the next login. If the Allworx Server Administrator unchecks the box, the user does not need to update the password or PIN code. 5.
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Allworx Server Administrator’s Guide Version 7.6 9 9.1 Adding Users User Templates User Templates contain a set of common configuration settings applied when creating or modifying users. The templates do not include all user settings. The system requires configuring some settings for each user from the user modify page.
Allworx Server Administrator’s Guide Version 7.6 4. Click the Modify link in the User Template - Copy of System User (Default) section. 5. Rename the template in the Name field, and update the template options, as appropriate. 6. Click Update to save the changes. 7. Navigate to Business > Users to return to the list of users. To modify an existing user template: 1. Log in to the Allworx server admin page, navigate to Business > Users, and locate the User Templates section. 2.
Allworx Server Administrator’s Guide Version 7.6 9.
Allworx Server Administrator’s Guide Version 7.6 Section External POP3 Accounts Heading • Poll Period User settings NOT included in User Templates: Section Heading Presence • Presence choices • Prevent caller from leaving a message Roles • • • • Follow Me Calling • Primary Phone (used for quick transfer from cell phone).
Allworx Server Administrator’s Guide Version 7.6 • 5. 9.4 Multiple templates - select the template from the drop-down list. Click the Modify link to update the template. See “User Template Settings” on page 51 for more information about updating the template. An exclamation point (!) flags changes to the System Features indicating a template override. Click Add to add the user to the system. The Users page displays. The users table on the Users page displays the last applied template to each user.
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Allworx Server Administrator’s Guide Version 7.6 10 Adding Handsets 10.1 Allworx Desk Phones Apply the following procedures when connecting the Allworx phones to the same LAN as the Allworx server. If connecting to a different network, see “Remote Allworx Phones and Port Expanders” on page 143. 10.1.1 DHCP IP Addressing By default, Allworx phones have DHCP client enabled. When connected to networks with a DHCP server, the phones receive the network setup from the DHCP server.
Allworx Server Administrator’s Guide Version 7.6 4. Press the EXIT soft key repeatedly until asked to save the settings. Press the YES soft key. 5. Press the CONFIG soft key to reboot the phone, use the arrow keys to highlight Reboot Phone, and press the Select button . Answer Yes to the prompts. The phone reboots and connects using the DHCP and manually entered settings. 10.1.
Allworx Server Administrator’s Guide Version 7.6 6. Press the EXIT soft key repeatedly until the system prompts to save the settings. Press the YES soft key. 7. Press the CONFIG soft key to reboot the phone, use the arrow keys to highlight Reboot Phone, and press the Select button . Answer Yes to the confirmation. The phone reboots and connects using the DHCP and manually entered settings. 10.1.3 VLAN Settings If the network site uses VLANs, additional configuration is necessary.
Allworx Server Administrator’s Guide Version 7.6 8. Enter the value for PC VLAN ID, and press the Select button 9. Enter the value for PC VLAN Priority, and press the Select button 10. Press the EXIT soft key repeatedly until prompted to save the settings. Press the YES soft key. 11. Press the CONFIG soft key to reboot the phone, use the arrow keys to highlight Reboot Phone, and press the Select button . Answer Yes to the confirmation.
Allworx Server Administrator’s Guide Version 7.6 3. Use the arrow buttons and the Select button , configure the network settings. 4. Press the ARCHIVE soft key. This saves the current network settings as the Archive profile. The Archive profile is available even if changing the Network Settings and/or rebooting the phone. 10.1.
Allworx Server Administrator’s Guide Version 7.6 8. Locate the Next Phone Reboot use: line, and click the modify link to select the profile for the phone to use during the next reboot. The page displays a drop-down list of the current profiles: • Current Phone Settings • Phone Archived Profile • Note: Phone settings can override the Next Phone Reboot setting. To verify the Handset Network setting takes effect: • Press the CONFIG soft key on the phone.
Allworx Server Administrator’s Guide Version 7.6 7. Select a Handset Network Profiles Template. 8. Click Update to save the changes. 9. Reboot the phones in the Handset Preference Group. The phone reconnects using the prior network settings. All subsequent reboots use the settings in the Handset Network Profiles Template. 10. Navigate to Phone System > Handsets. 11. Reboot the phones.
Allworx Server Administrator’s Guide Version 7.6 view or change the password. Reboot the phone to complete the phone replacement. • Defer user assignment (LATER). If there is no existing phone configuration from within the Web Admin page, the user assignment prompts display on subsequent reboots. • Assign via the Web Admin (VIA WEB). The user assignment prompt will not display on subsequent reboots.
Allworx Server Administrator’s Guide Version 7.6 To manually add an Allworx phone: 1. Log in to the Allworx server admin page, navigate to the Phone System > Handsets page, and click the add new Allworx Handset link in the SIP Handsets section. The SIP Handset page displays. 2. Fill in the fields in the Allworx Handset section. The system requires an entry in Description, Model, and MAC Address fields.
Allworx Server Administrator’s Guide Version 7.6 Users must install the Allworx Reach application on the iOS and/or Android devices to provide soft phone capability. See the Allworx Reach User’s Guide for information on using the Allworx Reach Mobile Client. To connect Allworx Reach Handsets, install the Allworx Reach feature key licenses on the server and reserver or make the user eligible to claim an Allworx Reach license. 10.2.
Allworx Server Administrator’s Guide Version 7.6 However, if the Allworx Server Administrator creates a Allworx Reach handset and assigns an owner before using all the licenses, the user listed as the owner has one of the installed licenses and is able to register the Allworx Reach handset. 1. Log in to the Allworx server admin page, navigate to Business > Users, and locate the user. 2.
Allworx Server Administrator’s Guide Version 7.6 3. Locate the Feature Eligibility section of the Welcome page. 4. Copy the Feature Eligibility section and paste it into an email window. Use “Allworx Reach Mobile Client Installation Information” as the email Subject line. 5. Attach the Allworx Reach User’s Guide to the email. It is available on the Allworx Portal (www.allworxportal.com) and on the Allworx Reach Installation web page (get.allworx.com/reach). Send the email to the user. 6.
Allworx Server Administrator’s Guide Version 7.6 Note: Allworx limits 6x12 servers to a maximum of two (2) generic SIP phones. Since the Allworx Server Administrator can install two without a license, 6x12 servers does not require feature keys. To use a single, generic SIP handset to configure multi-port FXS gateways: FXS SIP gateway configurations use generic SIP handsets. This is done by creating one generic SIP handset per gateway port. For example: a 24-port gateway would use 24 generic SIP handsets.
Allworx Server Administrator’s Guide Version 7.6 10.4 Analog Phones To connect an analog phone to the server: 1. Plug the phone into one of the server FXS phone ports reserved for Inside Phone Extensions. 2. Lift the phone receiver so that the phone is off hook, and refresh the browser window. The phone displays in the Analog Handsets section of the page. 3. Hang up the phone receiver.
Allworx Server Administrator’s Guide Version 7.6 11 Configure Allworx Phones To configure Allworx IP phones: 1. Log in to the Allworx server admin page, navigate to Phone System > Handsets, and locate the SIP Handsets section. 2. Check the Show boxes for Allworx Handsets and Allworx Reach Handsets. The table lists all installed Allworx desk phones and Allworx Reach handsets. 3.
Allworx Server Administrator’s Guide Version 7.6 Applies to Phone Function Description Allworx Allworx Generic Desk Reach SIP Phone App Phone Yes No No Replace Enable substituting the phone with another phone. The Replace feature transfers all of the original phone configuration parameters and settings to the new phone. Use this function to replace a defective handset with a new one.
Allworx Server Administrator’s Guide Version 7.6 2. Check the Show boxes for Allworx Handsets and Allworx Reach Handsets. 3. Click the View Configuration link to see the phone configuration parameters for each SIP handset. In addition to the summary information, the following settings display: 4. • Handset Preferences Group - Displays the current preference group. Modify enables updating the current preference group.
Allworx Server Administrator’s Guide Version 7.6 Appearance on the assistant’s handset in parallel. The PFK corresponding to the executive that is receiving a call flashes so that Susan knows which executive line is ringing and can answer accordingly (e.g. “Good morning, Tom Brown’s office…”) 11.3 Handset Preference Groups A Handset Preference Group is a set of handset options and a list of handsets with the options. Handset Preference Groups enable configuring handsets easily and efficiently.
Allworx Server Administrator’s Guide Version 7.6 6. Click Update to save the changes. The SIP Handset table displays the Handset Preference Group of each handset. Click on the group name to open the group’s View page. 11.3.
Allworx Server Administrator’s Guide Version 7.6 Applies to Setting Description Allworx Handsets Allworx Reach App Yes No Daylight Saving Time Specify if the handset will use Daylight Savings Time (DST) to compute its local time. Select use current server setting if the telephone is in the same time zone as the server.
Allworx Server Administrator’s Guide Version 7.6 Applies to Setting Description Allworx Handsets Allworx Reach App Yes No Message Waiting Indication Indicates how the phone displays indication of a voicemail message waiting for the user who is the owner of this handset. If the station has no owner, then this setting has no meaning. The possible settings are: • No Indication - The handset does not provide a visual display that a message is available.
Allworx Server Administrator’s Guide Version 7.6 Applies to Setting Description Allworx Handsets Allworx Reach App Yes No Yes No Phone Status Visibility Controls how this phone displays in Call Assistant and Allworx Interact Directory tab. The options are: • Normal – The extension and the phone’s status are displayed • Hide Status – The extension is displayed and the phone’s status always shows as Idle • Hide Completely – Neither the extension nor the status is displayed.
Allworx Server Administrator’s Guide Version 7.6 Applies to Setting Description Allworx Handsets Allworx Reach App Specify the time zone for the handset to compute the local time. Select Use Current Server Setting if the telephone is in the same time zone as the server. For a remote phone, it is possible to use the time zone of the actual location.
Allworx Server Administrator’s Guide Version 7.6 Checkbox Parameters Applies to Description Allworx Handsets Allworx Reach App Enable the phone station operator to access the station configuration menu. This is useful for securing phones located in common areas. Yes No DTMF Playout Enable sending DTMF digits during an active call. Yes Yes Enable manually answering an incoming intercom call, Intercom Auto like a regular phone call.
Allworx Server Administrator’s Guide Version 7.6 Applies to Checkbox Parameters Visual Ringing* Description Allworx Handsets Allworx Reach App Yes No Enable lighting the Visual Ring Indicator when the phone has an incoming call. If disabled, only audible ringing is heard. * Indicates using the on-handset configuration menu to override the setting. 11.3.
Allworx Server Administrator’s Guide Version 7.6 1. Log in to the Allworx server admin page, navigate to Phone Systems > Handsets, and locate the SIP Handsets section.Click the + sign next to Bulk Edit. The Bulk Edit options display on the page. 2. Check the boxes for the handsets to be re-assigned. 3. Click the drop-down menu and select the Handset Preference Group. 4. Click Assign, and then click Confirm to complete the assignment.
Allworx Server Administrator’s Guide Version 7.6 Option 2: 1. Log in to the Allworx server admin page, navigate to Phone Systems > Handsets page, and locate the Handset Preference Groups section. 2. Click the View link.The page displays the specific Handset Preference Group settings. 3. Locate to the Handsets Assigned To Group and click the Modify link. The assignment group page displays to view, add, or remove handsets from a group. 4.
Allworx Server Administrator’s Guide Version 7.6 11.4 Programmable Function Keys (PFKs) To configure the PFKs: 1. Log in to the Allworx server admin page, navigate to Phone Systems > Handsets and locate the handset that needs configuration. 2. Click the View Configuration link in the handset row. The Configuration page displays for the specific handset. 3. Locate to the Programmable Function Keys section, and click the Modify link. The Programmable Function Keys page displays.
Allworx Server Administrator’s Guide Version 7.6 Feature Description Call Appearance Maps to one of the Call Appearances available on the phone. This enables placing or receiving calls. Additionally: • Enables distinctly using each Call Appearance in call routing and for managing those calls independently and concurrently on the same phone. • Mapping more than one PFK to the same Call Appearance enables multiple calls to that Call Appearance to be active at the same time.
Allworx Server Administrator’s Guide Version 7.6 Feature Description Function Do one of a specified set of functions: • Centrex Flash – Enables transferring external calls to external numbers without tying up CO lines connected to the Allworx server. • Headset – Turns the Headset on and off (if one is plugged in). When a plugged in headset and the handset is off-hook, this button toggles the audio between the headset and the handset.
Allworx Server Administrator’s Guide Version 7.6 Feature Description Messages Automatically monitors the status of the designated user’s Message Center voicemail inbox and when pressed, automatically accesses the inbox. The PFK LED turns red when a new message is in the monitored inbox. The Allworx Server Administrator must specify the monitored user’s inbox when setting up the PFK. Not Used No action. Select this choice to disable a previously defined PFK.
Allworx Server Administrator’s Guide Version 7.6 Feature Description Shared Call Appearance Enables handling a set of one or more PFKs by the system as a single appearance shared across multiple handsets. All handsets in the Shared Appearance have common access to calls and call operations within the group of handsets. Choosing this PFK assigns consecutive PFKs, one for each Shared Call Appearance line.
Allworx Server Administrator’s Guide Version 7.6 button. These buttons enable the Allworx Server Administrator to swap a PFK definition with the PFK above (Move Up) or below (Move Down) the selected PFK. 11.5.2 PFK Insertion and Deletion Delete or Insert buttons display next to each PFK. Clicking the delete icon eliminates the PFK and shifts all PFK definitions below it up by one location.
Allworx Server Administrator’s Guide Version 7.6 the practical implication of having many additional PFKs, for these features, beyond the physical keys available on the actual phone. Table 1: Available PFK features • Call Appearance • Line Appearance • Shared Call Appearances • Queue Appearance • Call Monitor See the above section on PFK Function Selections for details on each of these features. The handset rings when any of these appearances ring.
Allworx Server Administrator’s Guide Version 7.6 Phone System > Handsets page. 11.7.1 Default Handset Templates The current default template for each phone type lists as [ACTIVE] in the list of Handset Configuration Templates. To make another template the default, click the Activate link. The system uses current active templates for configuring phones during Plug and Play. 11.7.
Allworx Server Administrator’s Guide Version 7.6 3. Click Save in the Template Options section, and enter a new description in the pop-up window. Click OK. This saves the template, and it is available in the list of Handset Configuration Templates for the specific handset. 4. Navigate to Phone System > Handsets to return to the handset configuration page. 11.7.4 Apply a Handset Template To assign a template to multiple phones: 1.
Allworx Server Administrator’s Guide Version 7.6 5. Click Apply. Reboot the phones for the changes to take effect. The Phone Configuration updates with the PFK setup and Handset Preference Group defined in the template. To assign a template to single phone: 1. Log in to the Allworx server admin page, navigate to Phone System > Handsets, and locate the SIP Handsets section. 2. Locate the line for the specific phone and click the View Configuration link. 3.
Allworx Server Administrator’s Guide Version 7.6 3. Locate to the SIP Handsets section, and locate the template needing modification. Click View Configuration. 4. Update the configuration. 5. Click the Save button in the Template Options section, and enter a new description in the pop-up window. Click OK. This saves the template, and it is available in the list of Handset Configuration Templates for the specific handset. 6.
Allworx Server Administrator’s Guide Version 7.6 12 Shared Call Appearance The Shared Call Appearance feature enables sharing a set of one or more PFKs across multiple handsets. All handsets in a Shared Appearance have common access to calls within the group of handsets. For example, an incoming call can ring on all handsets with the appearance, one user can answer and place the call on hold, and then another user can retrieve the call.
Allworx Server Administrator’s Guide Version 7.6 12.1 Configure Shared Call Appearances After creating the Shared Call Appearance, each has all the attributes assigned to a normal Call Appearance (Caller ID, hold music, etc.). Outbound Caller ID is common for all outbound calls on a given Shared Call Appearance. If deleting a Shared Call Appearance, the server removes it from all handsets. To create a Shared Call Appearance: 1.
Allworx Server Administrator’s Guide Version 7.6 3. Click the Close button when complete. To delete a Shared Call Appearance: 1. Log in to the Allworx server admin page, navigate to Phone System > Shared Appearances and locate the Shared Call Appearance description in the table. 2. Click the Delete link. A confirmation box displays. 3. Click OK to delete the Shared Call Appearance. The system automatically deletes the Shared Call Appearance PFKs from all shared handsets.
Allworx Server Administrator’s Guide Version 7.6 For more information on configuring PFKs, see “Programmable Function Keys (PFKs)” on page 82. If replacing a phone that is using a Shared Call Appearance, the replacement phone automatically shares the Shared Call Appearance - if the new handset has enough PFKs available to accommodate all Shared Call Appearance lines.
Allworx Server Administrator’s Guide Version 7.6 12.5 Outbound Call To seize a line locally for outbound calls, the user presses an idle Shared Call Appearance PFK and the PFK LED changes to solid green. The user hears a dial tone, and then makes an outbound call. The PFK for that line is solid red and unavailable on all other handsets that share the Shared Call Appearance. 12.
Allworx Server Administrator’s Guide Version 7.6 individual phone. The call continues to ring on all other handsets sharing the Shared Call Appearance. Users can answer silenced calls on any handset that is sharing the Shared Call Appearance. 12.10 Ignore Ignore incoming calls to a Shared Call Appearance using the Ignore soft key on individual phones. The call continues to ring on all other handsets sharing the Shared Call Appearance.
Allworx Server Administrator’s Guide Version 7.6 If the user does not pick up the held call, the phone receives a notification per the phone’s HOLD reminder settings. Note: The Shared Call Appearance Private Hold and Attended Transfer of Shared Call Appearance calls are not available in the Call Assistant application or the TSP driver. 12.
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Allworx Server Administrator’s Guide Version 7.6 13 Outside Lines Allworx servers support placing and receiving calls over the following line types: Line Type 6x12 6x 24x 48x POTS/CO X X X X SIP Proxies X X X X Allworx Tx Expanders X X X SIP Gateways X X X T1/PRI X X T1/CAS - T1/RBS X X NFAS X 13.1 Configure the CO Lines 1. Log in to the Allworx server admin page, navigate to Phone System > Outside Lines. 2.
Allworx Server Administrator’s Guide Version 7.6 Outside Line Description DTMF Duration Typically 100 milliseconds. DTMF Gap Typically 100 milliseconds. Select the attendant used to answer when calls received from this source are routed to an Auto Attendant. Select from the drop-down list of options. Calls received from this CO line go to: Extension Auto Attendant Voicemail for user 4. Click the Update button to save changes. 13.
Allworx Server Administrator’s Guide Version 7.6 device as soon as it answers the call.
Allworx Server Administrator’s Guide Version 7.6 Sip Device Description SIP Gateway A SIP-compatible device that extends the connectivity of the Allworx PBX. Examples are FXO, FXS or T1 expander gateways. Typically, SIP Gateways connect to the Allworx server via an Ethernet interface directly to the Allworx server LAN. Remote Allworx Servers (Multi-Site) An Allworx server at another site configured to behave as if it is part of the local system.
Allworx Server Administrator’s Guide Version 7.6 Account Setting Description User ID (SIP Proxy) The ITSP typically assigns this value and often the account phone number. SIP Server The DNS name or IP address of the proxy server to connect to provided by the ITSP. The port number is usually 5060 but verify with the ITSP. Outbound Proxy DNS name or IP address of the outbound redirect server, if it differs from the SIP Server. The system does not require this in many cases.
Allworx Server Administrator’s Guide Version 7.6 Account Setting Description Default Auto Attendant Select the auto-attendant to use when routing inbound calls from this Proxy to an Auto Attendant. Proxy is an Enterprise Server Enables interfacing to external SIP Proxy services that actually have dial plan knowledge of the local site, typically not used. See “Enterprise Dialing Feature ” on page 109 for more information.
Allworx Server Administrator’s Guide Version 7.6 Advanced Setting* Supports Symmetric Response Routing Description Some service providers assist the remote end in NAT traversal by supporting RFC 3581 Symmetric Response Routing. When checking this checkbox, a remote handset behind a NAT firewall assumes the service provider can correctly detect the audio port to send traffic.
Allworx Server Administrator’s Guide Version 7.6 VoIP Setting* Description A NAT traversal aid for remote phones that are calling other Internet devices (ITSPs, other remote phones). This setting only applies to: • WAN-to-WAN calls. • Remote phones behind a NAT/Firewall. • Remote phones that use RFC 3581 “Symmetric Response Routing (rport)” for NAT traversal. Note: The ITSP may require enabling this feature.
Allworx Server Administrator’s Guide Version 7.6 13.3.3 Enterprise Dialing Feature The Enterprise Dialing feature enables a third party SIP server to be the central hub for calls between multiple sites that have Allworx servers. This provides a centralized phone book and administrative service for the entire VoIP network. 13.3.4 Allworx Enterprise Client Configure each Allworx server as an enterprise client and direct inter-office calls to the central hub.
Allworx Server Administrator’s Guide Version 7.6 extensions as follows (using three-digit extensions): Enterprise Extension User User Extension Site 1234 John Doe 108 allworx1 1452 Larry Tate 111 allworx1 4689 Fred Jones 108 allworx2 5999 Jane Smith 177 allworx3 For example, John Doe in New York City dials 84689 to reach Fred Jones. The SIP INVITE is sent to the central hub with a URI of .
Allworx Server Administrator’s Guide Version 7.6 13.3.6 Limitations with SIP Outside Lines The following calling features are not available when using SIP trunks or SIP Gateways: • • Consultation and call transfer (using *# or *7) by recipients of Follow-Me-Anywhere call routes. Disconnection (hang up) of calls (using *#) when accessing outside lines through the Message Center. However, these features ARE available when one of the parties in the call is using an Allworx phone or port expander. 13.
Allworx Server Administrator’s Guide Version 7.6 13.4.3 PRI Support The Allworx server supports Primary Rate ISDN using the National Standard ISDN format (NI-2), Lucent Custom 4ESS, Lucent Custom 5ESS, and Nortel DMS-100 switch types. Always configure the Allworx server ISDN interface as the user side equipment with the intention of hooking to the service provider’s Central Office (CO) network side equipment.
Allworx Server Administrator’s Guide Version 7.6 For the above selections, operational use is the same as the corresponding analog interface types. The system implements the precise signaling protocols for each interface in conformance with the procedures documented in EIA/TIA-464C. Inbound Caller-ID is supported on the FXO modes, if the CO supports it and the Allworx Server Administrator can configure it on the Outside Lines > Digital Lines > Modify page.
Allworx Server Administrator’s Guide Version 7.6 13.4.7 Restrictions Designate one interface as the logical WAN interface for the 24x and 48x systems. Use only the Ethernet WAN port or one of the T1 interfaces for routing TCP/IP traffic. Select either Ethernet WAN, T1-A, or T1-B ports as the data WAN interface for the system even though it is possible to provision multiple interfaces simultaneously. 13.4.
Allworx Server Administrator’s Guide Version 7.6 Parameter Description Line Code/DS0 Channel Speed Supports both B8ZS and AMI modes. Allworx strongly recommends using B8ZS mode if the service provider supports it. Select the setting that matches the service provider’s setting, but order the lines as B8ZS, if the CO switch enables it. Note:In AMI mode, clear channel data service is not available and only a 56K data rate is available on each slot. Generally, a PRI line should always be set to B8ZS mode.
Allworx Server Administrator’s Guide Version 7.6 Parameter Description Line Build Out Determines the pulse shape and transmit power levels used on the analog output of the Digital Line interface. The dB settings are for long haul configurations and the distance settings for short haul configurations. Always use the short haul settings since Allworx equipment is intended for use with a local smart jack only and not for driving the physical T1 lines on the telephone poles directly.
Allworx Server Administrator’s Guide Version 7.6 Parameter Description Caller ID Number The phone number presented to called parties for outgoing calls. See name setting above for more information. • Prefer Originally Dialed Number (RDNIS) for display - This causes displaying T1/PRI originally-dialed/redirected phone number on Allworx phones if the original call was redirected and the CO provides the original call information.
Allworx Server Administrator’s Guide Version 7.6 Parameter Channel Assignments Page 118 Description On a Digital Line, specify the preferred operating mode for each time slot per the provisioning defined by the service provider or the device connected at the other end of the Digital Line. If the proper selections are not made, improper operation will result. Currently the following modes are supported: • Disabled – Indicates an unused time slot on this Digital Line.
Allworx Server Administrator’s Guide Version 7.6 Parameter Channel Assignments (con’t) Description • T1 FXO Loop-Start RBS - A circuit switched Foreign Exchange Office style interface mode that digitally emulates the standard analog telephone line interface that uses Loop-Start signaling. Specifying this mode, in effect, defines a new outside line for the PBX for each slot configured in this mode. If call volume is high, this mode is less desirable than FXO Ground-Start Operation.
Allworx Server Administrator’s Guide Version 7.6 functions are available by clicking port expander-specific links. Function Description Description/View Configuration Open the configuration page for updates. Delete Removes all related configurations and port definitions from the system. Replace Enable replacing the port expander with another port expander while automatically transferring all the configuration parameters and settings to the new unit. Use this when replacing a defective port expander.
Allworx Server Administrator’s Guide Version 7.6 Feature Description RTP Media Range (Port to Port) Specifies the range of UDP ports used for Real-Time Transport Protocol communications. Using a maximum range of values makes the port expander the most secured from snooping and denial of service activities.
Allworx Server Administrator’s Guide Version 7.6 call route associated with it. Navigate to Phone System > Outside Lines and click the Modify link on any one of the outside line types. The Outside Lines page displays. The Call Route section directs the call coming into the system through Digital Line 1 channel 01. Call Route Description Extension Routes incoming calls to a User or System extension.
Allworx Server Administrator’s Guide Version 7.6 14 Dial Plan 14.1 Dialing Rules As a user dials digits on a phone, the server collects the digits, one at a time. How does it know when it should wait for more digits (because the user is dialing slowly) or when it should take the digits it has and try to make a call with them? Dialing Rules specify to the Allworx server what digit sequences are valid for dialing out on the public phone network.
Allworx Server Administrator’s Guide Version 7.6 14.1.1 Emergency Dialing Note: Note: Do not enter an Emergency number that conflicts with other dial plan options as this may result in the emergency center not being called. Reboot Allworx phones when changes are made to the Emergency values. For sites using PBX mode or sites using PBX mode in the factory default configuration, users must dial the outside line access digit (e.g., 9) when placing external calls including when dialing emergency calls (e.g.
Allworx Server Administrator’s Guide Version 7.6 • All Digital Lines & CO Lines • All Digital Lines, CO Lines & SIP Gateways • All SIP Gateways • All SIP Proxies • All Trunk Devices • No Devices (use to prevent placing external calls) Note: Note: Route calls to Remote Allworx sites to use the outside lines of the remote sites. However, remote sites should not be the only method available for placing external calls.
Allworx Server Administrator’s Guide Version 7.6 delete the rules, the Allworx Server Administrator must disable NANPA.
Allworx Server Administrator’s Guide Version 7.6 14.4 External Dialing Rules Configure the area codes for two reasons: (1) To use the correct service for the local and other area codes and (2) to use the correct number of digits when placing the call. The Dial Method controls whether or not to include the area code when the placing the call. If the area code is not properly configured for the local rules, the system may not correctly place local calls. To configure area codes: 1.
Allworx Server Administrator’s Guide Version 7.6 Leading Digits, and 0 Append Trailing Digits. In this case, the user dials 1234567 and the area code is 585, the output dial string is 15851234567. Example 2: Adding an area code with “Area code dialed”. The Allworx Server Administrator adds a rule with Leading Digits “aaa”, 10 Total Digits, 0 Delete Digits, 1 for Insert Leading Digits, and 0 Append Trailing Digits. In this case, the user dials 5851234567, and the output dial string is 15851234567.
Allworx Server Administrator’s Guide Version 7.6 14.6 Audit PIN Codes The Audit PIN Codes requires users to use a PIN code when accessing an outside line. The Allworx Server Administrator configures the handsets. To place a call from a handset, the user dials 78 + PIN code + phone number. Example: when calling 555 1222 using PIN code 77777, the user dials the sequence 78 + 77777 + 5551212. Limitations of the Audit PIN Codes feature: • For use with an analog phone service connected to 6x and 24x servers.
Allworx Server Administrator’s Guide Version 7.6 To enable or disable the Audit PIN Code Verification: 1. Log in to the Allworx server admin page, navigate to Phone System > Audit PIN Codes, and locate the Audit PIN Codes Configuration section. 2. Click the modify link. Select Enabled or Disabled from the drop-down list. • Enabled - the Allworx server verifies that the PIN code is the correct length and loaded on the password in the Allworx server.
Allworx Server Administrator’s Guide Version 7.6 • • Outside Line Selection Method Toll Restrictions 14.8 Toll Restrictions The server applies Toll Restrictions using two lists: Blocked Numbers and Exceptions to Blocked Numbers. By default, the system enables all numbers unless listed in the Blocked Numbers list. Numbers in the Exceptions list override the blocked numbers. If listing a number as both blocked and as an exception, the system enables calls to that number.
Allworx Server Administrator’s Guide Version 7.6 14.8.2 Deleting Dialing Privileges Groups Click the Delete link to remove the dialing Privileges Groups. However, the Allworx Server Administrator cannot delete the default group or groups with assigned handsets. Therefore, move all handsets into other groups to delete the group. 14.9 Service Groups and Handset Outside Line Interaction Restrictions Use Service Groups to direct the placement of outbound calls to particular services.
Allworx Server Administrator’s Guide Version 7.6 15 Unified Messaging The Allworx server supports unified messaging such as combining a user’s voicemail and email messages into one inbox. The important properties of unified messaging: • Stores voicemail and email in one inbox on the server. Users can forward messages from this inbox to another email account or POP to an email client. • Use a phone, to listen to, delete, forward voicemail messages.
Allworx Server Administrator’s Guide Version 7.6 • Group Message Aliases: messages sent to a specific group, i.e., Sales. May include multiple addresses. 3. Click add new alias link. A Message Alias page displays. 4. Locate the first field and enter the information. • User Message Aliases: User, select the user from the drop-down list. • Group Message Aliases: Group, enter the group name. 5. (optional) Locate the Message Center Alias field and click the drop-down list.
Allworx Server Administrator’s Guide Version 7.6 Use personal email accounts for individual users. Configure the user’s Internet email service account on their Business > Users > Modify page. If configuring a personal email account for a user, the system uses the user’s account rather than the global account that was set up on the Email Server page. For user-specific accounts to be functional, configure a global SMTP email account. 15.2.
Allworx Server Administrator’s Guide Version 7.6 Enable the IMAP protocol in the Network > Configuration > Modify page. In addition, the port number and maximum number of connections can be set on the Servers > Email > Modify page. Note: Enabling the IMAP protocol requires a Mobile Link Feature Key on the Allworx server. Configure each user’s PC email application so it can send and receive messages from the Allworx server.
Allworx Server Administrator’s Guide Version 7.6 Example 2 Requirements Tom is a remote user of the system and does not have a phone. His extension is configured to send all calls directly to his voicemail. He does not want to call in to get his voicemail, but instead wants all email and voicemail messages sent directly to his external email account (tom@yahoo.com). Configuration Set up an Allworx server User Message Alias for Tom to forward all his messages to his external email account.
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Allworx Server Administrator’s Guide Version 7.6 16 Back Up and Restore Data It is critical to back up the Allworx server frequently. In the event of a server failure, restore the system from the backup. Configure the Allworx server to create the backup as frequently as needed, including daily backups. Take a few minutes to assess how much data loss is acceptable in the event a restore from a system backup is necessary. Do backups before updating system software or when making configuration changes.
Allworx Server Administrator’s Guide Version 7.6 4. Select the Backup Frequency from the drop-down list. 5. Set the Backup Mode to Full or Incremental. 6. • Full: Includes all servers in every backup • Incremental: Includes only the changes to the server data since the most recent Full backup and merges them with previous backup data. This backup mode is helpful to speed the duration of each backup by reducing the amount of transmitted data that to the backup PC during every backup.
Allworx Server Administrator’s Guide Version 7.6 guides for the specific product model for more details. The procedure for restarting in Safe Mode from the server application is the same for all products. 2. Navigate to Maintenance > Restart page on the web administration interface. 3. Check the box for Restart Allworx Server. Select Enter Safe Mode after restart. 4. Click Restart Now. A warning banner displays. Click Continue. The Allworx server powers down and then powers back up in Safe Mode.
Allworx Server Administrator’s Guide Version 7.6 10. Verify that the data restored successfully. 16.3 Server-to-Server Backup and Restore The Allworx Server Administrator can backup and restore from one server to another. This enables loading a standard backup image onto multiple servers to replicate an existing server. Using the procedure described above, simply perform a backup from one server, and then use this backup to perform a restore onto a different server.
Allworx Server Administrator’s Guide Version 7.6 17 Remote Allworx Phones and Port Expanders A remote device is a phone or port expander on a different Local Area Network (LAN) than the Allworx server. For example, the Allworx server is at the company main office but an employee has an office phone at home. The Allworx Server Administrator can configure the system so that calls to and from that phone work just as though the employee was at the company main office.
Allworx Server Administrator’s Guide Version 7.6 Allworx PX 6/2 Expander, enter Config Mode. See the Allworx PX 6/2 Expander Installation Guide for more information. 17.1 Phone or Port Expander behind a ThirdParty Firewall Remote phones and port expanders usually work well, even if they are behind a firewall. There are several exceptions, each of which requires additional configuration steps. Avoid most problems with firewalls by routing remote audio traffic through the server.
Allworx Server Administrator’s Guide Version 7.6 • Boot Server IP – Set according to the procedure in “Phone or Port Expander behind a Third-Party Firewall” on page 144. • Phone/Port Expander IP – Select an address consistent with the remote site network. • Netmask IP – Network Mask of the remote site network. • Gateway IP – Gateway IP of the remote site network. 3. Navigate to the Allworx server admin page. • Phones - navigate to Phone System > Handsets.
Allworx Server Administrator’s Guide Version 7.6 • Remote Plug ‘n’ Play key – Set according to the procedure in “Phone or Port Expander behind a Third-Party Firewall” on page 144. • Boot Server IP – Set according to the procedure in “Phone or Port Expander behind a Third-Party Firewall” on page 144. • Phone/Port Expander IP – Select an address consistent with the remote site network. • Netmask IP – Network Mask of the remote site network. • Gateway IP – Gateway IP of the remote site network.
Allworx Server Administrator’s Guide Version 7.6 17.4 Phones at Different Remote Sites, Each with a Firewall This case is very similar to “Multiple Remote Devices behind the Same Firewall” on page 145. The difference is doing the mappings on each site firewall. Map the correct RTP port range for the device that is on the configured firewall. In addition, map the BLF port (2088) for one device on each firewall. 17.
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Allworx Server Administrator’s Guide Version 7.6 18 Adding Extensions 18.1 User and System Extensions On the Allworx server admin page, the Phone System > Extensions displays User and System extensions. Special purpose routing of calls to these extensions is possible. Special Purpose Routing Descriptions Presence Specific Routing When on vacation, forward the call directly to voicemail (User extensions). Multiple Destinations Ring multiple phones simultaneously.
Allworx Server Administrator’s Guide Version 7.6 2. Create System extensions: a. Click the add new Extension link. b. Enter the number for the system extension. Click the show available link for available extensions. c. Enter a description for the extension and proceed to Step 3e. 3. Configure a User extension: a. Click the View Call Routes link for a user. The View Call Route page displays. b. Click the Modify link next to a presence to update the call route. The Modify Call Route page displays. c.
Allworx Server Administrator’s Guide Version 7.6 6. Click the Update button to save changes. 18.1.2 Multiple Destinations Routing To ring several phones at once: 1. Repeat the Basic Routing procedure, up to step 5. 2. Click the add a destination link in the preferred connection attempt. This creates another destination drop-down menu. 3. Select the destination, number of rings, and ring tone.
Allworx Server Administrator’s Guide Version 7.6 18.1.4 On Busy Routes Note: Create and save (Update button) the primary call route before creating or modifying the On Busy Route. To avoid having callers hear a busy signal when calling a user extension: 1. Repeat the Basic Routing procedure and the Ring Several Phones at Once (if applicable), up to step 5. 2. Locate the presence call route and click Modify. 3. Select the Modify On Busy Route radio button. 4.
Allworx Server Administrator’s Guide Version 7.6 1. Repeat the Basic Routing procedure and the Ring Several Phones at Once (if applicable), up to step 5 or a combination of the other procedures, select Follow Me from the drop-down menu in the connection attempt field. 2. Enter 91 or 781+PIN (to gain an outside connection) followed by the phone number in the text box that appears to the right. Examples†:9+1+aaa-xxx-nnnn, 9+1+xxx-nnnn, 78+ PIN+1+aaa-xxx-nnnn, 78+PIN+xxx-nnnn 3.
Allworx Server Administrator’s Guide Version 7.6 18.3 Hot Desk Routes Hot Desking enables users to log in to shared phones, receive their calls on that phone, and place calls with their caller ID. Users can initiate the log in using a Hot Desk PFK or by selecting the Hot Desk Login option from the phone Config menu. Users can add Hot Desk destinations manually or automatically to user call routes.
Allworx Server Administrator’s Guide Version 7.6 18.5 Change a Presence Setting 18.5.1 Change Presence via the Allworx Server Admin Page Although users can change their own presence setting, the Allworx Server Administrator can change a user’s presence. Open the Allworx server admin page, and navigate to the Business > Users page, click on the Modify link of the user, and change the User Presence setting. 18.5.2 Change Presence via My Allworx Manager 1.
Allworx Server Administrator’s Guide Version 7.6 To add a new speed dial number: 1. Log in to the Allworx server admin page, navigate to Phone System > Speed Dial. The Speed Dial Numbers page displays. 2. Click the add new Speed Dial Number link, the Speed Dial input page displays. 3. Select a Speed Dial Number from the drop-down list, and fill-in the Description field. 4. Type a number in the Number to Dial field. Use one of the number formats described in the TIP box.
Allworx Server Administrator’s Guide Version 7.6 19 Follow-Me-Anywhere Follow-Me-Anywhere Calling enables routing inbound calls to an external number within call routes. If the user rejects or does not answer the call, the inbound call continues along the defined call route. Previously, the server enabled external numbers only at the termination of the call route (the Finally attempt), which limited the routing destination of the call if the recipient did not answer.
Allworx Server Administrator’s Guide Version 7.6 2. Dial the extension of the person to consult. 3. Press *# to end the consultation and return to the caller. 19.2 Announced (Attended) Transfer 1. Press *# to obtain a dial tone while placing the caller on hold. 2. Dial the extension to transfer the caller, talk to the new recipient, and hang up to complete the transfer. 19.3 Unannounced (Blind) Transfer 1. Press *# to obtain a dial tone while placing the caller on hold. 2.
Allworx Server Administrator’s Guide Version 7.6 20 Voicemail and Escalation Alerts Voicemail Notification & Escalation Message Alerts send SMS text messages to cell phones and/or email addresses when leaving a voice message in a specified voicemail inbox on the Allworx System. The SMS text messages provide the following information: • Allworx username associated with the voicemail inbox. • Length of the recorded message. • Caller ID name and number of the caller leaving the voicemail (if available).
Allworx Server Administrator’s Guide Version 7.6 20.2 Escalation Mode The Voicemail Escalation feature distributes message alerts repeatedly until meeting the set number of retries or until retrieving any voicemail message. The system organizes recipients into levels so that after sending a specific number of message alerts to the recipient(s) at one level, the system begins sending the alerts to the recipient(s) at the next highest level.
Allworx Server Administrator’s Guide Version 7.6 21 Key System Behavior The Allworx Server Administrator can configure the Allworx server and Allworx IP phones to behave like a Key System. Example Configuration: Requirement An insurance agent called Best Insurance has 3 CO lines. The staffed office has five employees, each having an Allworx phone. The system behaves like a Key System with a PFK on each phone mapped to each of the CO lines.
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Allworx Server Administrator’s Guide Version 7.6 22 Direct Inward Dialing (DID) Direct inward dialing (DID) is a service offered by a local telephone company that provides a block of phone numbers for calling into a PBX without requiring a physical line for each number. In cooperation with the PBX, map each number to a PBX extension. Each PBX user has a unique outside number used to ring the user’s phone directly, rather than directing the incoming call to an Auto Attendant.
Allworx Server Administrator’s Guide Version 7.6 2. Log in to the Allworx server admin page, navigate to Phone System > Outside Lines, and look at the Direct Inward Dial Blocks section to find the name of the routing plan associated with the block. 3. Locate the Routing Plan, and click the Details link in the action column. The routing plan specifies a mapping for each DID phone number to an Allworx server extension.
Allworx Server Administrator’s Guide Version 7.6 23 Emergency Support 23.1 Emergency Dial Plan Important: By default, when servers are in the default configuration in PBX mode, users must dial the external line access digit before the emergency phone number (i.e. 9 911), in order to connect an emergency call. The Allworx Server Administrator can configure servers to enable users to dial the emergency number without having to dial the outside line access digit.
Allworx Server Administrator’s Guide Version 7.6 Caution: If using SIP trunks or PRI lines, check with the provider to determine what Caller ID numbers to use, if any, or to configure additional phone numbers to use as caller IDs for emergency calls. After setting up Emergency Caller ID numbers on the Allworx server, test every number by calling the emergency phone number (e.g. 911).
Allworx Server Administrator’s Guide Version 7.6 2. • Emergency CID. The page displays all handsets on the system in the table under the Handset Emergency Caller ID Number Assignments section. Click the Modify link, and then select a Caller ID Number from the drop-down list. • Handsets. Locate the specific handset, and click the link with the IP address. This opens an Allworx system administration window. Navigate to the Configuration > Preferences page, and then select the Modify link.
Allworx Server Administrator’s Guide Version 7.6 is set to ‘All Trunk Devices’. Select the show details link to the previously assigned Emergency CID (if any) for each handset. To return to the previously assigned Emergency CID, delete the Caller ID number using the phone admin page or CONFIG menu. 23.3 Delete an Emergency Caller ID Users can delete Emergency CID numbers by clicking on the Delete links. However, users cannot delete Emergency CIDs with assigned handsets.
Allworx Server Administrator’s Guide Version 7.6 produce an audible beeping and display: • Owner of the handset which placed the call • Station number of the handset the call originated from • Date / time of the call Status Pressing the PFK Active Alert Acknowledges the alert, silences the audible beep and removes the alert information from the display screen. Inactive Alert Retrieve information of the last alert stored on the handset.
Allworx Server Administrator’s Guide Version 7.6 2. Locate the Emergency Call Email Notifications are not enabled line. 3. Click the Modify link. The Modify Email Emergency Call Notification page displays. 4. Check the Enable Email Notifications of Emergency Calls, and then enter the recipients of the notifications in the text fields. Valid entries include username, message alias, email address, and SMS address (cell number and domain). 5. Click Update. The Dial Plan displays.
Allworx Server Administrator’s Guide Version 7.6 24 Call Supervision Accomplish the Call Supervision through a PFK configured on the supervisor’s Allworx phone. Program the PFK for Barge in, Silent Monitor or Whisper Mode. In addition, enable the agent phone for supervision by modifying the agent Call Supervision setting of the Handset Preference Group. To initiate supervision, the supervisor presses the Call Supervision PFK and enters the agent’s extension.
Allworx Server Administrator’s Guide Version 7.6 • The agent cannot record a call using Allworx Call Assistant during a supervised call unless the agent is using an Allworx 9204 phone. The agent cannot record a call during a supervised call in Whisper mode. • The Call History on the agent’s handset will not have any record of that call. • The supervised calls appear as normal calls between stations in the server Call Detail Records.
Allworx Server Administrator’s Guide Version 7.6 25 Business Schedules Use Business Schedules to control playing the greetings for callers to the Auto Attendants based on the time of day, and to switch between Day and Night call routes for System Extensions. A Schedule consists of defined daily periods and their associated Day/Night Modes and Auto Attendant Greeting Names.
Allworx Server Administrator’s Guide Version 7.6 25.1.1 Assigning Schedules If selecting the Manual schedule, the user must set the mode/greeting via the handset schedule PFK. To assign a schedule to an Auto Attendant: 1. Log in to the Allworx server admin page, navigate to Phone System > Auto Attendants, locate the Auto Attendant to modify. 2. Click the modify link. 3. Assign the schedule created for the Auto Attendant. 4. Click Update to save the changes. 5.
Allworx Server Administrator’s Guide Version 7.6 1. Log in to the Allworx server admin page, navigate to Business > Schedules. 2. Click the + sign by schedule 0: Default, and then click copy. A new schedule displays in the list. 3. Click the modify link, and update the schedule description. 4. Update the Mode/Greeting Control from the drop-down list; see “Automatic/ Manual Control” on page 173. 5. Click Update to save the changes.
Allworx Server Administrator’s Guide Version 7.6 2. Click the + sign by Greetings, and then click the modify link. 3. Assign a meaningful description to each of the nine numbered greetings (e.g. Open, Closed, Lunch, 3-day weekend) or number. 4. Click Update to save the changes. While all Schedules and Auto Attendants share the same nine greeting numbers and descriptions, each Auto Attendant can have its own version of the greeting audio.
Allworx Server Administrator’s Guide Version 7.6 the same Schedule. Click the copy link and select the days that use the same periods. 4. Create new schedules by copying existing ones (e.g. copy Schedule 0 to create Schedule 1). Click the Copy button next to any Schedule’s heading and the system creates a new Schedule to modify for its intended use. The Allworx Server Administrator can copy all of the holidays from one Schedule to other Schedules.
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Allworx Server Administrator’s Guide Version 7.6 26 Auto Attendants Auto Attendants answer incoming calls automatically and help direct callers to the person or department they want. Callers can listen to a list of services, and then use the dial by name option to connect to an employee directly, or listen to the company phone directory for the extension of an employee.
Allworx Server Administrator’s Guide Version 7.6 Field Options Prompt/Description (if applicable) Dial-By-Name Prompt • Do not play • Play (Default) Prompt: Press 1 to dial by name. Dial-By-Name Spell Options • spell first or last name • spell last name • spell first name Select the spelling method for the Dial-By-Name option. Dial-By Directory Menu (#2) • Disabled • Enabled (Default) Enable the caller to listen to a list of users and extensions, and then enter an extension.
Allworx Server Administrator’s Guide Version 7.6 26.2 Record Auto Attendant Greetings and Messages In addition to the built-in prompts, Auto Attendants play either built-in or site-specific greetings. Users can record the greetings Offline, and then import the greetings into the system see “Import Auto Attendant Greetings and Messages” on page 183 for more information. As an alternative, users can record greetings using the phone through the Message Center.
Allworx Server Administrator’s Guide Version 7.6 To record a new greeting or custom message: Note: Note: Note: To modify system greetings (Auto Attendant) or custom messages, the user (not the Server Administrator) must have System Administrator or Phone Administrator roles assigned. Allworx does not recommend using an Allworx Reach handset to record new greetings or queue messages as the ability of the server to record greetings is intolerant of network packet loss.
Allworx Server Administrator’s Guide Version 7.6 7. Press 2 to manage the custom message for the Auto Attendant. Greeting Sample Script Greeting 0 (Open) Welcome to , your best source for . Dial 1 for store hours and directions. Dial 2 for Sales. Dial 3 for Service. Dial 0 to reach the operator. Greeting 1 (Closed) Welcome to , your best source for . We are currently closed, but we will re-open at .
Allworx Server Administrator’s Guide Version 7.6 2. Click Tracks > Stereo Track to Mono, and change the Project Rate (Hz) value to 8000. 3. Click File > Export > Save as type. Select the Other uncompressed files option. 4. Name the file with an .snd extension and select Options. 5. Change the settings: 6. • Header: RAW (header-less) • Encoding: U-Law Click the OK button. Page 184 1-866-ALLWORX * 585-421-3850 www.allworx.
Allworx Server Administrator’s Guide Version 7.6 7. Click Save. The Edit Metadata dialog box opens. Leave all fields blank, and click OK. 26.5 Import Greetings and Messages Use FTP to copy files onto the Allworx server. See “FTP File Transfer” on page 35 for more information about enabling FTP on the Allworx server. This document does not discuss FTP file transfers. To import the files: 1. Navigate to the converted greetings and messages local folder location within the FTP program for the input folder.
Allworx Server Administrator’s Guide Version 7.6 6. Click Load for Primary Language custom recordings. The files are available for use. Note: If the system is using the Dual Language Support feature, click Load for the language in which the messages and greetings are recorded. See “Dual Language Support” on page 191 for more information. 26.6 Assign the Auto Attendant to an Outside Line The default Auto Attendant determines this setting when selected in the configuration of the outside line.
Allworx Server Administrator’s Guide Version 7.6 27 Call Monitors Call Monitors are call routing destinations that enable one call to ring multiple phones. Multiple calls can ring a single Call Monitor. Calls are answered in first in, first out (FIFO) order. Features of Call Monitors: • Ring multiple Allworx IP phones on the system with a single call. • Stack multiple ringing calls to a single Call Monitor extension. • Up to ten available Call Monitors.
Allworx Server Administrator’s Guide Version 7.6 2. Locate the Actions section, and click View Call Routes. 3. Click Modify for the first Call Route. 4. Click add a connection attempt, if none are available. Under First connection attempted (or any of the connection attempts), select the applicable Call Monitor from the drop-down list and select the number of rings. 5. Press Update to save changes.
Allworx Server Administrator’s Guide Version 7.6 8. Click Done to complete the assignment. 9. Click Update to save the new PFK setting. In addition, the Allworx Server Administrator can program an Allworx IP phone to display: • Multiple Call Monitors per phone to track more than one Call Monitor. • Multiple occurrences of the same Call Monitor. This enables a user to take more than one call at a time from the same Call Monitor, so avoid missing additional calls while attending to the current call.
Allworx Server Administrator’s Guide Version 7.6 Configuration The inbound call comes in on an outside line. The outside line call route is set to route calls to the Auto Attendant. Create a system extension for a Marketing monitor on the first connection attempt. Configure a Call Monitor Programmable Function Key for each of the marketing group phones. An Auto Attendant custom-recorded greeting tells the callers to press 3 to reach marketing group.
Allworx Server Administrator’s Guide Version 7.6 28 Dual Language Support The Allworx server supports having a second language in addition to US English for audio prompts heard by users of the system. The Allworx Server Administrator can configure the system to play one language in particular circumstances and a different language in others. This enables callers to switch between the two languages by pressing ‘##’. This is an optional feature that requires the Dual Language Support feature key.
Allworx Server Administrator’s Guide Version 7.6 The Allworx Server Administrator can configure applications that enable switching to play a language change prompt. The prompt plays in the opposite language. That is, the prompt “To switch to English, press ##” will be spoken in English when played for an Auto Attendant configured with Spanish prompts. Custom greetings and messages for Auto Attendants and Queues can be recorded separately for the Primary and Secondary languages.
Allworx Server Administrator’s Guide Version 7.6 6. Click Install. After a successful installation, locate the Server Language Configuration, and click the Modify link. 7. Select the new language for the Primary or Secondary language. 8. Select a second available language (e.g. US English) as the Primary or Secondary language, and then click Update. The Languages page is displays. 9. Navigate to Maintenance > Restart and select Normal restart for the changes to take effect. 10.
Allworx Server Administrator’s Guide Version 7.6 Proxy default language is Secondary and the default language of the extension mapped in the DID Routing Plan is Use Source, the system assigns the calls Secondary as their language. Note: In a DID Routing Plan, if selecting a default language other than Use Source, the DID Routing Plan’s default language overrides the Outside Line’s language. To set the default language for an Outside Line: 1.
Allworx Server Administrator’s Guide Version 7.6 2. Click on the Modify link for the handset. 3. Locate the Default Language list box. 4. Select the preferred language from the drop-down list. 5. Click Update to save the configuration. 28.4 Call Applications Various applications (e.g. Auto Attendants, Queues) within the Allworx system play audio prompts. To control the language behavior of the prompts: 1. Log in to the Allworx server admin page, navigate to Phone System > Languages. 2.
Allworx Server Administrator’s Guide Version 7.6 28.4.2 Language Change Prompt When a call reaches an application (except for when leaving a voicemail message or when using phone features), this setting controls playing a prompt to change language using the following options: Option Description Always Play Every time a call reaches the application, in addition to the prompts normally played, the prompt plays to change the language (e.g. “To switch to English, press ##”).
Allworx Server Administrator’s Guide Version 7.6 To enable or disable FTP on the Allworx server: Note: The FTP server remains enabled for one hour after enabling it. After one hour or a server reboot, the FTP server disables access. 1. Log in to the Allworx server admin page, and navigate to Phone System > Languages. 2. Locate the Manage the custom recordings played by the Auto Attendants and Call Queues line, and click the Manage link. 3.
Allworx Server Administrator’s Guide Version 7.6 A company has a Customer Support operation, and some technicians are English-speaking and some are French Canadian-speaking. The company has one incoming line for Customer Support calls. In this example, the system directs all callers to the same Auto Attendant. English-speaking callers dial a shortcut to a support queue serviced by the English-speaking technicians.
Allworx Server Administrator’s Guide Version 7.6 29 Parking Orbits Use Parking Orbits to place a call on a system wide hold via a specially designated extension number that any other handset in the system can retrieve. For example, users can park a call from one office, walk to another location in the building, and then retrieve that call at the new location. Parking is also helpful when used in conjunction with Overhead or Zoned Paging such that another party may retrieve a parked call.
Allworx Server Administrator’s Guide Version 7.6 29.2 Configure Allworx IP Phone Parking Orbits Configure Allworx IP phones via Programmable Function Keys (PFK) to monitor the status of the Parking Orbits. The Parking Orbit PFK indicates the parked or idle status of the associated Parking Orbit. The Allworx Server Administrator can configure the Parking Orbit PFK to provide a reminder of a parked call. 1.
Allworx Server Administrator’s Guide Version 7.6 30 Zoned Paging and Overhead Paging The Allworx products support two types of Paging. • • Overhead Paging - the audio goes out through the LINE IN/OUT jack or terminal block of the associated server. If used at a site, hook the LINE IN/OUT jack or terminal block to a paging amplifier or some sort of Public Address Announcement system. Zoned Paging - emits from a selected set of Allworx IP phones speaker.
Allworx Server Administrator’s Guide Version 7.6 • Paging Amplifier – automatically activates immediately preceding each overhead page, and then turn back off once the page completes. • Unconnected –completely disables the relay and it does not operate through either mechanism. 30.2 Paging Zone Settings 30.2.
Allworx Server Administrator’s Guide Version 7.6 that span multiple sites. For setting up Multi-site Paging, see the Allworx Advanced Multi-site Setup Guide, Release 7.6. 30.2.4 Paging Zone Operation on Handsets Add or remove each applicable line out and Allworx handset from each of the paging zones. By default, the system enables each applicable line out and handset for Paging Zone 0 and disables all others.
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Allworx Server Administrator’s Guide Version 7.6 31 Allworx Interact Professional Licensing The Allworx Interact application enables users to control a handset with convenient access to call history and contacts from the Allworx directory. The Allworx Interact application also accesses personal directory contacts from the user’s Microsoft® Outlook® application.
Allworx Server Administrator’s Guide Version 7.6 10 licenses. To enable larger numbers of Allworx Interact licenses, install multiple feature keys of the same or different license counts. To reserve an Allworx Interact Professional license: 1. Install the Allworx Interact Professional feature key. See “Feature Keys” on page 20 for more information. 2. Locate the Feature Keys table and click the Allworx Interact Professional link. 3.
Allworx Server Administrator’s Guide Version 7.6 32 System Settings Import/Export Allworx Server Administrators can transfer settings from one server to another by exporting the settings from one and importing them into the other. This eases the task of upgrading a site from one Allworx server model to another model. The Allworx Server Administrator cannot transfer all settings in this way. Import/Export is not a substitute for using Allworx OfficeSafe to backup the system. 32.
Allworx Server Administrator’s Guide Version 7.6 To export settings: 1. Log in to the Allworx server admin page, navigate to Maintenance > Import / Export and locate the Export Configuration section. 2. Select from the following optional configuration settings: • • • • • Phone System Settings Network Settings VoIP Server Settings SIP Proxy Settings Dial Plan Settings 3. Click Export to export the selected configurations. This places the current system settings into an XML file. 4.
Allworx Server Administrator’s Guide Version 7.6 4. Uncheck the boxes of any unnecessary parameters. Configuration Options Network Configuration Enable everything or nothing. VoIP Server Settings Enable everything or nothing. Users Enable at the individual level. System Extensions Enable at the individual level. Allworx Handsets Enable at the individual level. Port Expander Enable at the individual level. Digital Lines Enable at the individual level.
Allworx Server Administrator’s Guide Version 7.6 • The system does not import analog phones with unavailable port and removes all references (e.g. call routing and BLF PFK assignments). • The system does not save SIP handsets and SIP gateway station numbers on an import. If changing station numbers for generic SIP phones or SIP gateways, then setup the new station number on each device.
Allworx Server Administrator’s Guide Version 7.6 33 Music on Hold The system provides Music on Hold to callers in queues, calls held on phones, and parked calls. The server can configure multiple sources and play different music to different callers. 33.1 Sources Music can come from a Line In source or from electronic files stored on the Allworx server. To use a Line In source, consult the Allworx Server Installation Guide. Download the Installation Guide from the Allworx Partner Portal (www.
Allworx Server Administrator’s Guide Version 7.6 33.3 Converting Sound Files See “File Format Conversion” on page 183 for the procedure for converting sound files to the format required by the Allworx server. 33.4 Managing Music on Hold To manage the Music on Hold log in to the Allworx server admin page, navigate to Phone System > Music on Hold. The File Statistics section displays the memory allocation for imported music files. The Music on Hold Sources section displays individual file details.
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