User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 71
11.1 View Configuration
Click the View Configuration link to see the phone configuration parameters for each
SIP handset. In addition to the summary information, the following settings display:
• Handset Preferences Group - displays the current preference group. Modify
enables updating the current preference group.
• Template Options - Save enables the user to safe the current configuration as a
template. In the Apply line, the user must select a handset configuration, and
then click the Apply button.
• Programmable Function Keys - Modify enables the user to adjust the PFK
assignment options.
• Call Assistant Appearances - checkboxes enable the user to adjust the settings
for each appearance.
Any changes require a reboot of the Allworx phone.
11.2 Multiple Call Appearances
Every phone that registered automatically configures with one Call Appearance with
two PFKs assigned to the Call Appearance. Adding a second Call Appearance creates
another address that can be used in call routes.
Example: Administrative Assistant
The office administrative assistant, Susan Bell, must be able answer the phones of two
executives: Tom Brown and Lisa Andrews.
To accomplish this:
The assistant has one Call Appearance on her phone for her own calls. New Call
Appearances will be added for each executive. Tom Brown is set to own the first new
Call Appearance. Lisa Andrews owns the third Call Appearance.
PFKs for each of the new Call Appearances would be added to Susan’s phone.
The call routes for the executives would be set to ring their own handset and their Call
Appearance on the assistant’s handset in parallel. The PFK corresponding to the
executive that is receiving a call will flash so that Susan will know who is being called
and can answer accordingly (e.g. “Good morning, Tom Brown’s office…”)
11.3 Handset Preference Groups
A Handset Preference Group is a set of handset options and a list of handsets with
those options. Handset Preference Groups enable configuring handsets easily and
efficiently. Apply custom configurations to any or all of a site’s handsets by creating a
Handset Preference Group, specifying the handset options, and assigning handsets to
the group. No additional configuration steps are required to apply the options. Reboot
the handsets for the changes to the group’s settings to take effect.