User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page v
14.3 Defining Service Groups .................................................................... 125
14.4 Configuring Area Codes ..................................................................... 126
14.5 Remote Sites as Services .................................................................. 127
14.6 Audit Pin Codes ................................................................................. 128
14.7 Dialing Privileges Groups ................................................................... 129
14.8 Toll Restrictions ................................................................................. 130
14.9 Service Groups and Handset Outside Line Interaction Restrictions .... 131
15 Unified Messaging ................................................................................... 133
15.1 Access Mechanisms .......................................................................... 133
15.2 Common Mistakes in Forwarding Messages ...................................... 134
16 Backing up and Restoring Data .............................................................. 139
16.1 Configuring Backups on the Allworx Server ....................................... 139
16.2 How to Restore Data Using OfficeSafe 7 ........................................... 140
16.3 Server-to-Server Backup and Restore................................................ 142
17 Remote Allworx Phones and Port Expanders ....................................... 143
17.1 Setting Up Remote Allworx Devices ................................................... 143
18 Adding Extensions ................................................................................... 149
18.1 User and System Extensions ............................................................. 149
18.2 Basic Routing ..................................................................................... 149
18.3 Multiple Destinations .......................................................................... 151
18.4 Multiple Connection Attempts ............................................................. 152
18.5 On Busy Routing ................................................................................ 152
18.6 Follow-Me-Anywhere ......................................................................... 152
18.7 Caller ID Based Routing ..................................................................... 153
18.8 Hot Desk Routing ............................................................................... 154
18.9 Business Schedule Mode Routing ...................................................... 154
18.10 Changing a User’s Presence Setting .................................................. 154
18.11 Speed Dial Numbers .......................................................................... 155
19 Follow-Me-Anywhere ............................................................................... 157
19.1 Consult ............................................................................................... 157
19.2 Announced (Attended) Transfer ......................................................... 158
19.3 Unannounced (Blind) Transfer ........................................................... 158
19.4 Quick Transfer ................................................................................... 158
20 Voicemail Notification & Escalation Message Alerts ............................ 159
20.1 Notification Mode ............................................................................... 159
20.2 Escalation Mode ................................................................................ 160
21 Key System Behavior .............................................................................. 161
22 Direct Inward Dialing (DID) ...................................................................... 163
23 Emergency Support ................................................................................. 165
23.1 Emergency Dial Plan .......................................................................... 165