User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
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4 Upgrading Server Software
Before performing an upgrade, be aware that:
• If you are updating from Release 7.0 or lower, Allworx has made significant changes to multi-
site networking that require additional feature keys and configuration steps in order for site-to-
site features to continue to operate. Multi-site networks will cease functioning until completing
the server updates, procuring and installing the new keys, and doing additional configurations
on each site. Find details of Release 7.5 Advanced Multi-site in the Allworx Advanced Multi-
site Setup Guide that is available for download on the Allworx portal.
• Downgrading from one release to an earlier release will result in undesirable behavior and is
not supported.
• It is highly recommended that you perform an OfficeSafe backup prior to performing the
upgrade (See Chapter 16, Backing up and Restoring Data).
• The upgrade requires a reboot of the server. Since this causes disconnections and disruption
of data, the system should be idle (no phone or data users) when the upgrade is done.
• After installing, close all browser windows and open a new browser window before
proceeding. If there is a browser session open during the upgrade, the Admin page may not
display properly.
For upgrades to the software on the server, navigate to the Maintenance > Update Admin page.
Supported web browsers for Allworx server administration include:
• IE 8, 9
• Google Chrome (Latest Release)
• Modzilla Firefox (Latest Release)
4.1 Upgrading from Prior Releases
Note: Upgrading from prior releases of the Allworx System Software to Release 7.5 requires installing a
Software Upgrade Feature Key or that the server is in its initial software warranty period (90 days).
Note: You should not skip Releases to install Release 7.5. If you are upgrading from Release 7.3 or
lower, upgrade to the next release in sequence until the server is running Release 7.4. Then you
can install Release 7.5. .
For upgrades to Release 7.5, navigate to the Maintenance > Update page. Click one of two options:
(1) Download update from web and (2) Upload update from PC.
Option 1: Download update from web
When ‘Download update from web’ is chosen, the server will determine if new software releases are
available. If a new upgrade is available, the option to install them is available.