User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 205
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• Call Queue 1: Answer Language=Primary, Allow Language
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• Auto Attendant 2: Answer Language=Secondary, Allow Language
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• Call Queue 2: Answer Language=Secondary, Allow Language
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Auto Attendant 1 has two shortcuts
• Dial 1 for x432 (Auto Attendant 2)
• Dial 2 for x4401 (Call Queue 1)
Auto Attendant 2 has one shortcut
• Dial 1 for x4402 (Call Queue 2)
Auto Attendant 1 has a custom message that says:
• “For French Canadian, press 1” (recorded in French Canadian)
• “To speak with Customer Support, press 2” (recorded in English)
Auto Attendant 2 has a custom message that says:
• “To speak with Customer Support, press 1” (recorded in French
Canadian)
Result
• Directs callers to Auto Attendant 1 where they will hear an English
greeting, a prompt to press 1 for French Canadian, and a prompt to
press 2 for Customer Support.
• English callers will press 2 to enter Queue 1 where they will hear the
greeting and status messages in English. An English-speaking
technician will service their call.
• French Canadian callers will be directed press 1 to enter Auto
Attendant 2 where they will hear the full greeting and prompts in
French Canadian including a prompt to press 1 for Customer Support.
They will press 1 to enter Queue 2 in which they will hear the greeting
and status messages in French Canadian. A French Canadian-
speaking technician will service their call.