User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 203
30.5 Allow Language Change
When a call reaches an application, this setting permits the caller to switch languages,
if they desire. To permit callers to change language, for the desired application, check
the box in the Allow Language Change box
. To switch languages, callers must press
the pound key twice (##).
30.6 Language Change Prompt
When a call reaches an application (except for when leaving a voicemail message or
when using phone features), this setting controls whether a prompt to change
language is played using the following options:
Option Description
Always play Every time a call reaches the application, in addition to the prompts that
are normally played, the prompt to change the language is played (e.g.
“To switch to English, press ##”)
Never play The prompt to change the language is not played. This is useful when
the prompt to change language can be incorporated into a custom
greeting or message. This option is not available for Follow-Me-
Anywhere prompts.
If Needed The prompt will not play if the caller has already had a chance to
change languages in a prior application. For example, if a Queue’s
Language Change Prompt setting is If Needed and a call is routed
directly to the queue from an outside line, the language change prompt
would be played. If the call came through an Auto Attendant in which
language changing was permitted, then the prompt would not be
played. In this case, the prompt is not played because the caller already
had a chance to choose their preferred language.
30.6.1 User Default Language
In addition to the settings already described, Allworx users have a default language
setting. This language choice is used when accessing the Message Center and when
receiving Follow-Me-Anywhere calls. If the Message Center Answer Language is
Automatic, when a user logs into their Message Center account, the system uses the
default language, without regard to the outside line or call appearance they used to
access their account. Similarly with Follow-Me-Anywhere calling, if the Follow-Me
external phone number is called from within the user’s extension route, when the user
answers the call, they will hear the prompts in their default language. However, if the
Answer Language is set to Primary or Secondary, that setting will override the user’s
default language.
30.6.2 Custom Messages
Custom greetings and messages for Auto Attendants and Call Queues can be
recorded, exported, and loaded for either or both the Primary and Secondary
languages.
See Configuring an Auto Attendant on page 181,