User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 202
selection in a multi-site installation to work properly, all servers must be running the
same software version and have the Dual Language Support feature key installed.
30.3 Call Appearances
Use Call Appearances to originate calls. Therefore, each has a default language
setting. For each phone’s Call Appearances, choose the language that best meets the
needs of the user(s) of the phone. If a phone has multiple Call Appearances, the Call
Appearances can be assigned different default languages.
When calls from the Call Appearance are routed to applications within the Allworx
System (e.g. Auto Attendants, Queues, Conference Center), the Call Appearance
language will be used or overridden, depending on the application’s language setting.
To set the default language for a Call Appearance:
1. Navigate to Phone System > Handsets.
2. Locate the handset to configure.
3. Click on the Modify link for the desired handset.
4. Locate the Default Language list box.
5. Select the desired language from the drop-down list.
6. Click Update to save the configuration. 0.
30.4 Call Applications
Various applications (e.g. Auto Attendants, Queues) within the Allworx system play
audio prompts. The language behavior of the prompts can be controlled using the
settings on the Phone System > Languages Web Admin page. Go to the Call
application Language Settings section, and click the modify link to change the
following individual settings:
30.4.1 Answer Language
Option Description
Primary Plays prompts will be plyed in the Primary language. This overrides the call’s
current language
Secondary Plays prompts in the Secondary language, if one is installed. This overrides
the call’s current language.
Automatic Plays prompts in the call’s current language. For calls coming from an
Outside Line or Call Appearance, use the default language of the call’s
origin. If calls came from some other application (e.g. the call came into a
Queue from an Auto Attendant), the language used in the previous
application (e.g. Auto Attendant) is used.