User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 201
30.2 Language Settings
30.2.1 Outside Lines
Each outside line has a default language. When receiving calls over an outside line,
they are assigned the default language for that line. Thereafter, when the call reaches
some applications within the server (e.g. Auto Attendant, Queue), the outside line
language will be used or overridden, depending on the application’s language setting.
Outside line default language can be set in the following locations:
• CO Line
• SIP Proxy
• SIP Gateway
• DID Routing Plan – Default route
• DID Routing Plan – Mapped extensions
• Digital Lines – Each line
Default Language choices:
• Primary –plays the prompts in the system’s Primary language.
• Secondary –plays the prompts in the system’s Secondary language, if installed.
• Use Source (DID Routing Plans only) –the prompts will be played in the
language choice that was set for the outside line that is using the DID Routing
Plan. For example, if a SIP Proxy’s default language is Secondary and the
default language of the extension mapped in the DID Routing Plan is Use
Source; calls will be assigned Secondary as their language.
Note: In a DID Routing Plan, if a default language other than Use Source is selected,
the DID Routing Plan’s default language will override the Outside Line’s language.
To set the default language for an Outside Line:
1. Navigate to Phone System > Outside Lines.
2. Choose the CO, Digital, SIP Gateway, or SIP Proxy to configure.
3. Locate the Default Language list box.
4. Select the desired setting from the drop-down list.
5. Click Update to save the configuration. 0.
30.2.2 Other Sites in a Multi-site Network
The default language for calls coming from other servers in a multi-site network cannot
be set. The remote server assigns these calls a default language. For the language