User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 189
27 Call Monitors
Call Monitors are call routing destinations that enable one call to ring multiple phones.
Multiple calls can ring a single Call Monitor. Calls are answered in first in, first out
(FIFO) order.
Features of Call Monitors:
• Ring multiple Allworx IP phones on the system with a single call.
• Stack multiple ringing calls to a single Call Monitor extension.
• Up to ten available Call Monitors.
• Configure Allworx handsets for multiple Call Monitors.
• Configure Allworx handsets for multiple occurrences of the same Call Monitor.
• Configuring a Call Monitor
27.1 Modify Call Monitor Description
The description of the Call Monitors can be modified by navigating to Phone System >
Call Monitors, and then selecting Modify under Action. The system supports up to ten
Call Monitors. Press Update to accept the new description and return to the Call
Monitor screen.
27.2 Set up Call Monitor into Call Route
Call monitors are programmed into call routes via a selection on the call routing
configuration screen. To assign a Call Monitor to a specific extension or call route:
1. Navigate to Phone System > Extensions.
2. Click View Call Routes under Actions for the particular extension.
3. Click Modify for the first Call Route.
4. Click add a connection attempt, if none are available.
5. Under First connection attempted (or any of the connection attempts), select
the applicable Call Monitor from the drop-down list and select the number of
rings.
6. Press Update to save changes. 0.
Like all other call routes, Call Monitors can have multiple connection attempts and
terminate when the user hangs up, transfers to Auto Attendant, transfers to voicemail,
transfers to queue, and dials number, upon completion of connection attempts.
Note: Users can program one or more Call Monitors into a call route.