User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 184
Greeting Sample Script
Greeting 0
(Open)
Welcome to <your company name>, your best source for <product>.
Dial 1 for store hours and directions. Dial 2 for Sales. Dial 3 for Service. Dial 0 to
reach the operator.
Greeting 1
(Closed)
Welcome to <your company name>, your best source for <product>. We are currently
closed, but we will re-open at <opening time>. Our hours are <hours of operation>.
If you know your party’s extension, you may dial it now. You may also leave a
message in our general mailbox at extension <number>.
Custom <Your company name> is the premier provider of <products>. We specialize in
<specialty>. Our latest product is . . .
26.3 Importing Auto Attendant Greetings and Messages
Import the off-line recorded greetings and messages onto the Allworx system as
electronic files. The files use a particular internal format and have a specific file name
format. The file names must use the following convention:
aa#x.snd, where:
'#' is the Auto Attendant number ‘1’ through ‘9’,
'x' is replaced with the Greeting number ('0' through '9') or 'c' for Custom Message.
(Use '0' for the Open Greeting, '1' Closed Greeting). For example, the filename for
Greeting 0 (Open) for Auto Attendant 2 is "aa20.snd".
26.4 File Format Conversion
Files must be Telephony, raw, mu-law (u-law), mono, 8-bits per sample, 8KHz sample
rate. There are a number of software applications exist to use to convert other formats
into the required format. The following procedure uses the sound editing application
Audacity (v1.3.14 Beta) to convert an mp3 file. Conversion of other formats is similar.
Audacity is a free, open-source application. The application and associated user
documentation is available at http://audacity.sourceforge.net:
1. Open an mp3 audio file in Audacity.