User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 183
26.2 Recording Auto Attendant Greetings and Messages
In addition to the built-in prompts, Auto Attendants play either built-in or site-specific
greetings. Users can record the greetings offline, and then import the greetings into the
system See Importing Greetings and Messages on page 187 for more information. As
an alternative, users can record greetings using their phone through the Message
Center. Users can record nine (9) greetings and one (1) custom message for each
Auto Attendant. The greetings, messages, and prompts are played in this order:
• Business Schedule Greeting – based on the current time of day (See Greetings
on page 177).
• Custom Message (This does NOT change based on the Business Schedule)
• Other selected, built-in prompts.
Note: When a routing caller to an Auto Attendant after playing all prompts, if the caller
presses * to hear the selections again, the Business Schedule Greeting is
skipped.
To record a new greeting or custom message:
1. Dial the Message Center extension (404†).
2. Log in using your extension and password.
Note: If configuring the system for Dual Language Support, the new greetings and
messages will be associated with the current language in this Auto Attendant. To
record greetings and messages for an alternate language for use by this Auto
Attendant, switch languages before proceeding to the next step
3. Press 9 to manage greetings, and then press 1 to manage Auto Attendant
greetings.
4. Follow the prompts to record the greeting or custom messages for the
desired Auto Attendant.
5. Press 1 to manage the greetings for the selected Auto Attendant.
a. Enter the number (1-9) of the greeting to record.
b. Press 2 to record a new greeting.
c. Record the new greeting and press ‘#’ when complete.
d. Press 1 to save the greeting. .
6. Press 1 to record additional greetings or press 1 to go to the previous menu
to manage other Auto Attendants.
7. Press 2 to manage the custom message for the Auto Attendant. 0.