User guide

System Administrator’s Guide – Release 7.5
______________________________________________________________________________________________
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 181
26 Auto Attendants
Auto Attendants answer incoming calls automatically and help direct callers to the
person or department they want. Callers can listen to a list of services and decide
which one best suits their need, use the dial by name option to connect to an
employee directly, or listen to the company phone directory for the extension of an
employee.
You can set up from 1 to 9 Auto Attendants depending on customer needs. Each Auto
Attendant can be assigned to one or more CO Lines, DID Lines, SIP Proxies, SIP
Gateways, or Digital Lines. For example, one Auto Attendant can be used to answer
calls for Sales and another for Support. In this case, route the Sales phone number to
the first Auto Attendant and the Support phone number to the second.
Greetings can be recorded for each Auto Attendant and the greetings can be
configured to change, depending on the time of day.
26.1 Configuring an Auto Attendant
1. Navigate to Phone System > Auto Attendants.
The system numbers the nine Auto Attendants as 431 to 439†. The list of
Auto Attendants shows the attributes assigned to each one.
2. Click the Modify link for the Auto Attendant to configure.
Field Options Prompt/Description (if applicable)
Description N/A Enter description of the Auto Attendant
Schedule List of Business
Schedules
Choose the Schedule you have created for
switching greetings
Include Remote Users enabled
disabled (default)
For Multi-site networks. Enable this to include
users from other sites in Dial-By-Name
Dial-By-Name Menu (#1) disabled
enabled (default)
Enables callers to type the spelling of a user’s
name based on the setting in the Dial-By-Name
Spell Option field
Dial-By-Name Prompt do not play
play (default)
Prompt: Press #1 to dial by name.
Dial-By-Name Spell Option spell first or last name
spell last name
spell first name
Select the spelling method for the Dial-By-
Name option
†
Extensions may vary per system. If you are using a non-default Internal Dial Plan, consult the
Phone Features tab of the My Allworx Manager page to determine what extensions are being
used for the corresponding feature.