User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 176
To assign a schedule to an Auto Attendant:
1. Navigate to Phone System > Auto Attendants, locate the Auto Attendant
that needs modification, and click the modify link.
2. Assign the schedule that you created for the Auto Attendant.
3. Click Update to save the changes.
4. Record each greeting using a handset, see Recording Auto Attendant
Greetings and Messages on page 183, or import the audio greetings for that
Auto Attendant that corresponds to the greeting(s) that you assigned to that
schedule in Step 2. E.g. For Customer Support’s Auto Attendant, create
recordings for:
• Open: “If you have billing questions, press 1 now …”
• Closed: “Customer Support is now closed and will reopen at 8 am …”
• Lunch: “We are closed for lunch and will return at 1 PM …”
• 3-day Weekend: “We are closed and will reopen Tuesday Morning at
8AM.”
5. Repeat steps 2 through 5 for any additional Auto Attendants that require a
different schedule than the first one.
The steps above will change the audio recording that an incoming caller hears to be
the appropriate one for the time of day. 0.
Use Schedules to control the routing of System Extensions. For example, an extension
that normally rings a group of users during the day can be set to go directly to
voicemail at night. Perform the following steps to accomplish this:
1. Navigate to Business > Schedules to create a weekly and holiday schedule
to use for an extension. If the schedule matches an existing one, you can use
that and do not have to create a new one. The number of schedules that can
be created is not limited so you can have a different schedule for each
System extension.
2. Assign a Mode of Day or Night for each time period in the schedule,
3. Navigate to Phone System > Extensions, and locate the System (non-user)
Extension.
4. Click the Video Call Routes link and go to the Extension Information section.
Click the Modify link. In the configuration for the System Extension, assign
the schedule that you are using for that System (non-user) Extension.
<Phone System > Extensions>