User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 174
While all Schedules and Auto Attendants share the same nine greeting numbers and
names, each Auto Attendant can have its own version of the greeting audio. For
example, the Auto Attendants are assigned to different departments, Auto Attendant 1
is to be used for Support that opens at 8:00AM and Auto Attendant 2 is for Sales that
opens at 9:00 AM. When recording the greeting for use during the night, both can use
the Closed Greeting (Greeting 1) but the recordings for the departments can be
different. Auto Attendant 1’s Closed greeting can say that Support will be opening at 8.
Auto Attendant 2’s Closed greeting can say that Sales will open at 9.
In this way, each Auto Attendant can have nine unique recordings for each of the nine
standard Greetings. If all nine Auto Attendants are in use, they can have a total of 9 x
9 = 81 audio greeting files.
Note: The system supports playing additional messages. See Recording Auto Attendant
Greetings and Messages on page 183 for additional information on Auto Attendant
messages.
25.1 Automatic/Manual Control
The purpose of Business Schedules is to change Modes and Greetings automatically,
based on the Allworx server’s system clock. It is possible to disable the automatic
control and manually change Modes and Greetings.
To switch to manual control:
1. Navigate to Business > Schedules, and go to the Schedule you are
configuring.
2. Click the modify link, next to Mode/Greeting Control for the Schedule you
are configuring and choose Manual from the drop-down list box.
3. Click Update to save the changes. 0.