User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 169
• Owner of the handset which placed the call
• Station number of the handset the call originated from
• Date / time of the call
Status Pressing the PFK
Active Alert Acknowledges the alert, silences the audible beep and removes
the alert information from the display screen.
Inactive Alert Retrieve information of the last alert stored on the handset.
Rebooting the handset Removes stored alert details from the handset.
The Allworx system will automatically acknowledge active alerts by silencing the
beeping on all handsets after 10 minutes and by removing alert information from each
handset display screen after 60 minutes. If additional emergency calls are placed from
other handsets within 15 seconds, the new alerts will be ignored. The next emergency
call placed after the 15 second time period will be stored on the handset and will be
displayed once the user or system acknowledges the first alert. The user can
acknowledge an alert by pressing the PFK or CLEAR soft key.
Emergency alerts will supersede any handset functionality (e.g. placing/receiving a
call, logged into message center), except when the user of the handset is in an admin
menu (e.g. viewing directory, CONFIG menu settings, changing presence setting). In
this case, the PFK will blink. Once the user exits the menu screens, the hand
propagates the alert’s audible beeping and information.
Note: Calls do not disconnect when an Emergency alert is propagated to the handset.
23.5 Emergency Call Email Notifications
The Allworx Server Administrator can configure the Allworx system to send out text
notifications to email and SMS accounts when an emergency call is placed. The
notifications include the user assigned to the handset (station number, for unowned
handsets) and the date / time of the call.
To enable Emergency Call Email Notifications:
1. Navigate to the Phone System > Dial Plan page.
2. Go to the External Dialing Rules section, and then go to Emergency Call
Email Notifications are not enabled.
3. Click the Modify link, and the Modify Email Emergency Call Notification page
displays.
4. Check the Enable Email Notifications of Emergency Calls, and then enter the
recipients of the notifications in the text fields. Valid entries include username,
message alias, email address, and SMS address (cell number and domain).