User guide

System Administrator’s Guide – Release 7.5
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Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 168
23.2.2 Emergency CID displayed on Admin page
When adding a new Emergency Caller ID number via a phone’s Admin page or
CONFIG menu, the system creates an Emergency CID entry in the Emergency Caller
ID Numbers table on the server’s Admin page and displays in green text. Navigate to
Phone System > Emergency CID to see if the Emergency CID was set on any
handsets. The system uses the Description of the handset as the Location and the
Service Group is set to ‘All Trunk Devices’.
Select the show details link to see the previously assigned Emergency CID (if any) for
each handset. To return to the previous Emergency CID assigned, delete the Caller ID
number using the phone’s Admin page or CONFIG menu.
23.3 Delete an Emergency Caller ID
Users can delete Emergency CID numbers by clicking on the Delete links. However,
users cannot delete Emergency CIDs that have handsets assigned to them. Therefore,
assign all handsets to another CID prior to deletion.
23.4 Emergency Alerts
The 911 Alert feature sends audible and visual alerts to designated handsets
immediately after an emergency call is made from any local or remote handset.
Additionally, the Allworx system supports email and SMS message notification of
emergency calls.
To configure handsets to receive 911 alerts, assign an Emergency Alert PFK. When
placing an emergency call from a handset on the system, handsets with the PFK will
produce an audible beeping and display: