User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
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21 Key System Behavior
The Allworx Server Administrator can configure the Allworx server and Allworx IP
phones to behave like a Key System.
Example Configuration
Requirements An insurance agent called Best Insurance is provisioned with 3 CO lines.
The office is staffed by five employees, each having an Allworx phone. The
system will behave like a Key System with a PFK on each phone mapped
to each of the CO lines. Using the PFK, each user will be able to monitor
and directly answer each of the CO lines. If not answered, an incoming call
should ring 6 times before routing to a central (not individual user)
voicemail for the office.
Configuration Create a generic user on the system to receive the central voicemail for
the office. Call the user “Best Insurance”.
Create a system extension to route all incoming calls. Set up the call route
so that it has one connection attempt with Key System Ring Delay so the
Call Appearance (phone) that will ring 6 times. Configure the call route
Finally clause to transfer to voicemail for user “Best Insurance”.
For each CO line, check the Enable Line Appearance checkbox on the
Phone System > Outside Lines > Modify page. Configure the call route for
each CO line so all calls go to the created system extension.
For each Allworx phone, configure a Line Appearance PFK for each CO
line. See Chapter 11 Configuring Allworx IP Phones.